Luxe shows nothing but a QR-Code

[Timm0984]

Hi, i bought a Fitbit Luxe in the Fitbit Brand Store on Amazon. But the tracker doesn't react to taps on the Screen or anything else, even after loading it over night. The only thing it does is showing a QR-Code when clipped onto the charger or if the button on the cable is pressed. Scanning the code didn't help, it only gives out some letters and numbers. Also my Bluetooth can't find the tracker. Even after trying to restart the tracker by pressing the button on the loading cable three times doesn't change anything. Did i buy a broken product, perhaps even from a fake seller? Or can i do anything to fix the issue?

[Odyssey13]

Hi @Timm0984  any chance you can take a picture to share? I have a Luxe which came from Fitbit.com. On the back of it, there is the Fitbit logo. When I press the restart button on the charger, what pops up is the Fitbit logo, not a QR-Code. Did your device arrive in a box or anything to let you know it's authentic? Also, please don't keep it on the charger overnight. The Luxe is generally charged up in about two hours.

[Timm0984]

Hi Odyssey,

here's a picture of the packaging. The damage was my fault.

[url=https://ibb.co/mqFxrWs][img]https://i.ibb.co/C7srpGd/binary-comment.jpg[/img][/url]

Here's the backside of the tracker. The Fitbit logo is there.

[url=https://ibb.co/TTLMvPN][img]https://i.ibb.co/H2dTFG9/20210922-220536.jpg[/img][/url]

And here is the QR code shown on the display.

[url=https://ibb.co/0mfmc35][img]https://i.ibb.co/k5h5xFZ/20210922-220601.jpg[/img][/url]

[Timm0984]

@Odyssey13 

Images aboves sadly don't show correctly and i can't edit the post, so here again (in the spoilers, because they are so big):

picture of the packaging

Spoiler

picture of the tracker

Spoiler

QR code shown on the display

Spoiler

[Giampi71]

Luxe looks authentic and that QR code is very puzzling.

[Odyssey13]

Great pictures and it sure looks authentic to me, @Timm0984   Any chance of taking a picture of the QR code?

[Giampi71]

@Odyssey13 QR code is on the last picture

[Odyssey13]

Thanks @Giampi71  quite curious

[MarreFitbit]

Hi!

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