Period predictor stuck on view only

[holsumgoodness]

Anyone know how to fix the view only mode on period predictor? I keep accepting the term but nothing happens.

[CharlotteSS]

I am having the same issue! 
I updated the app and tried again and then turned my phone off and back on and still the same issue. I keep hitting “I agree”. It kicks me out of the period tracker screen and back to my Home Screen. I just want to log my period! 

[Bugnor]

I am having the same issue too and have tried the steps you have above too i hope they fix the issue soon as it seems to be bigger than us and I use it to track my hrt meds days. Help!

[JoeyGirl1030]

I came here to see if anyone is having the same issue. Glad I’m not alone but extremely frustrated as I really need to keep track. 

[Watto2]

Still the same issues today, went on to log my from today and getting the view only mode, searched and thankfully have seen all your messages so happy it’s not just me being thick, hopefully they will fix soon or at least tell us how to fix as like you have all mentioned it pops up asking you to consent, you click yes and then nothing happens and still stuck in view only mode, so frustrating 

[Mar.cr]

Mine is the same, not sure if that was some error from a recent update but also it’s not tracking my sleep anymore. I notice both errors started last Monday.

[Chow307]

Same! I don’t like that you can’t just remove a cycle if it’s late. Then when I finally got it I could not edit. 

[AMWelsh]

It is only a suggestion re the menstrual tracker feature being possibly moved to Premium only off the back of the fact that, after having used Step Challenge throughout lockdown with friends and family to encourage us all to keep moving and keep our fitness levels up, this feature was then removed and afterwards only available in Premium l. I guess due to popularity….. and money making of course lol!

[beccaxx24]

Same issue and I pay for the premium service. 

[Mar.cr]

I have premium and it’s not working for me as well, very annoying 

[MarioSFitbit]

Hi everyone and warm welcome to the new members. 

I appreciate all your messages and feedback regarding this menstrual health tracking issue. This is definitely not the experience wanted for our customers, and I understand your concerns about this situation. 

Our team is still working on it, and looking for a solution as soon as possible. 

Unfortunately, I don't have an ETA for the fix. 

Please be assured that the best possible is being done, and I reiterate my gratitude for your patience and understanding.

I'll be posting here the updates as soon as we receive them. 

[leemill22]

Same here, having the same issue and keep getting this screen 

 

[MarioSFitbit]

Hi everyone and warm welcome to the new members. 

I appreciate your messages and feedback, and I'm sorry to hear that you are experiencing this issue about the menstrual health tracking. 

I wanted to inform that I merged some threads into this one, in order to maintain order in the forums, and also in order to keep you informed about all this situation. 

I'll be posting here the updates as soon as we receive them. 

[leemill22]

Just got off with chat support, they’re working on the issue. 🙄

[Natasharenae]

I’m having the same issue!

[Emwoire]

Me too! Never had this problem before, I think it’s a glitch with the new t&cs. Try reporting to Fitbit.

[MLJ86]

I am on a premium account and have all those issues so not a premium or
free account problem. It’s across both platforms.

[Camillav]

I’ve got the premium, and it doesn’t work. In a fit of rage I ended up downloading Clue instead. It’s pricy, but works way better than the cycle registration on Fitbit.

[Haru04]

I'm experiencing the same issue since yesterday - kinda good to know it's such a widespread glitch and not only on me. I hope it'll be fixed soon! 

[FrankieFireFly]

I think they are trying to fix it. Waiting for updates

[Gestina]

It’s fixed! I’m able to edit my information. It’s no longer stuck in view only.