Fitbit One Not Displaying Steps or Syncing

[laney122]

My Fitbit One from 2013 has suddenly stopped displaying any data. If I push the button, the screen stays black. If I hold the button down for 2 seconds, the screen says Fitbit 6.60, then says Steps 0. But, as soon as I let go of the button, the screen goes black. It's not syncing with my Fitbit app either. It does say it has a 75% charge. I've tried charging it with a new charger, to no avail. Any suggestions would be appreciated!

Thanks in advance!

[SunsetRunner · Accepted solution]

Hi

Feel free to check out the fitbit article:

Why isn't my battery charging?

If you're having difficulty charging your tracker, review these troubleshooting options.

Are you able to restart the One?

[laney122]

My battery is charging.

The reset doesn't work.

Thanks!

[SunsetRunner]

Since having done everything possible, looks like you need to get a new one. 

When desired it's possible to contact the fitbit support team, they can be contacted from the official contact page.

Mention what you've already tried to speed things up.

[Almeda]

Hello Everyone!

For the past month my "Fitbit One" has been developing a different problem each day...Not Syncing, Not showing steps, Not holding a charge, then for the last week...Only allowing me an average of 500 calories a day, which basically covers my cereal breakfast and morning snack???

Then today, I received an email from "Fitbit" telling me that they are phasing out Fitbit One... They did recommend that I try some of their other Trackers? So I thought I would share this with you!

Good Luck! Ameda