Fitbit One Will Not Turn On

[RickOneFit]

I did an update to Fitbit One Firmware 6.64 per the instruction of Fitbit due to an error I was having turning the fitbit on. After I did the update, the fitbit will not turn on at all. Occasionally when I connect it to the charger, it will say 6.64 and show a full battery level, but every time  I take if off the charger it will not even turn on at all.  I have tried the reset process and endless amount of times and off the charger it will never turn on and it will only turn on occasionally on the charger. I followed the instruction of fitbit and totally deleted the application, created a new profile and started from zero, which they advised me to do to ensure I have the most updated firmware. Well, after that the device will not work at all and I cannot get anywhere with customer support who advised me to follow their process. Anyone with any suggestions would greatly be appreciated.

[SantiR]

@RickOneFit Welcome to the Fitbit Community! Thanks for reporting this and for trying all of those troubleshooting steps that customer support suggested.

I went ahead and contacted you via PM. Please keep an eye on your Community inbox for further steps.

See you around! 

[RickOneFit]

I was not able to fix it. I contacted Fitbit and they were unable to correct the hardware failure either. Their Awesome customer service department did a great job walking me through the diagnosis and eventually sent me a new Fitbit because it was under warranty. I would definitely give them a call. 

[SantiR]

@RickOneFit Thanks for your reply and for sharing your experience with the Fitbit family!

I'm glad to hear that support did a great job to identify the root cause of this situation and that they sent you a replacement tracker. It's awesome! I'm sure this will help other users too.

Please follow these replacement set up steps once you receive your new device for you to not loose any of your previous information. 

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around! 

[Stephaniem85]

Mine started doing the same thing exactly.i just sent fit bit support and email regarding these issues.

[last_chance]

my fit was working perfectly until 6.64.
a) how can I install the old firmware that worked?
b) how can I reset my One so it will work?

my symptoms are identical to 
https://community.fitbit.com/t5/One/Fitbit-One-Will-Not-Turn-On/td-p/2566778

this is CLEARLY a problem with your firmware
1) do you have a engineering fix? AKA ask the engineers how this was broken and how to fix it?
2) IF NOT, please provide me with contact to reach your lawyers ... you intentionally broke my working device, this is illegal

IF you cant fix this, I have to assume that your products will always be disabled by you in the future.
Time to find any other supplier.

thanks for posting LINKS HERE on how to trouble shoot this problem
so the 1000s of other with the same problem wont have to call the help desk.

dear FITBIT
please post ALL of the steps to fix this problem HERE, in the threads
so we can FIND THEM

please dont make us ALL contact support ... that is INSANE

you intentionally broke our fitbits to force us to buy new products?
that is illegal
FIX THIS !!!

Moderator edit: merged reply

[last_chance]

dear FITBIT
please post ALL of the steps to fix this problem HERE, in the threads
so we can FIND THEM

please dont make us ALL contact support ... that is INSANE

you intentionally broke our fitbits to force us to buy new products?
that is illegal
FIX THIS !!!

thanks

[WendyB]

@last_chanceThe problems to solve it could be different.

I'm sure they didn't break it to force you to buy another one either.

So contact support and see what they can do for you

[ERGH]

I got a low battery message from FitBit for my One.  I have now tried to charge via USB on computer or plug outlet.  It won't charge, and I can't restart it. Deader than a doornail.  What to do??

Please help.

BH

[Toadlily]

i am having the same problem as rick above - what are the steps to follow to get my fitbit one to turn on after the update? could you post them please? the fitbit installed the update and does not turn on - it won't turn on after resetting. please list the steps, thank - juliet

[SantiR]

@Toadlily I hope you're doing well! Thanks for reporting this and for trying the restart steps in order to sort this out.

I replied to you on your other post and created a case with customer support in your behalf. Keep an eye on your email inbox for next steps.

Keep me posted! 

[Lyndskirby82]

Hi I have the same problem after updating today. Please advise me on what I need to do.

[SantiR]

@Lyndskirby82 Welcome to the Fitbit forums! Thanks for taking the time to share the experience you have had with One after updating it.

In this case, I'd recommend performing a restart on your One. This has helped other users in the past.

Try that out and let me know how it goes! 

[Lyndskirby82]

Hi

I contacted fit bit and they're sending me a new one, as we could get it to
sync.

Thanks for getting back to me.

Lyndsay

[SantiR]

@Lyndskirby82 Thanks for your reply and for contacting customer support regarding this. I'm really glad to read that customer support is sending you a new unit.

Feel free to follow these replacement set up steps once you receive the new device. That way, you won't loose any of your previous data.

Keep me posted! 

[dwl42]

There are some days where my One will show a full charge, i can get 1-2,000 steps out of it before it dies, and other days like today where my One shows a full charge when it is in the charger, but will not turn on when I unplug it. I have tried cleaning the contacts and doing a reset. Anyone have any other suggestions? My One is about 3 years old and the one I had before that was about 4 years old and never had any of these issues. 

[SantiR]

@dwl42 Welcome to the Fitbit forums! Thanks for taking the time to post the experience you have had with One not turning on when off the charger. Thanks for trying all of those troubleshooting steps in order to sort this out and for sharing those details.

I went ahead and created a case with customer support in your behalf for you to get further assistance on this. Please keep an eye on your email inbox.

Hope this helps. Keep me posted! 

[AndyinBC]

Help, this is exactly what has happened to me. After the update nothing works after removing my One from the charging cable. When plugged in I can press the button and it shows that I have a fully charged battery but when removing it from the cable everything is blank. HELP, I miss by Fitbit.

[SantiR]

@AndyinBC  Welcome to the Fitbit forums! Thanks for taking the time to share the situation you were experiencing with your One not turning on. Thanks for sharing those details about this.

I went ahead and contacted you via PM. Please keep an eye on your Community inbox for next steps.

Keep me posted! 

[Lyndskirby82]

Hi, I went to live chat, we could not fix it. Fitbit sent me a replacement.
The customer service was excellent.