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Fitbit One issues

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‎09-08-2019 04:58

‎09-08-2019 04:58

My Fitbit One has been absolutely great for the whole time I have had it and then somewhere around a month ago or more it started having problems.  It seems to be going through the battery in one day and sometimes it even quits in the middle of the day.  I can't even log my sleep because it quits in the middle of the night. I love my One and don't understand what wrong especially since my husband's is fine with no issues (same age, we got them at the same time).  I have updated it (it says 6.64), I have restarted it, I have charged it overnight and still-problems  Got any suggestions?

Stella Laurie

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22 REPLIES 22

‎09-13-2019 21:12

In response to Cathess

‎09-13-2019 21:12

i am having similar issues, so annoying.  

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‎09-14-2019 01:05

In response to Cathess

‎09-14-2019 01:05

Prior to the new interface on Sept 4, my One only needed to be charged every 10-12 days.  Now I have to recharge every 3-4 days.

 

The last time they sprang a new (and unannounced) interface we all had syncing and charging problems.  Hopefully they're working on fixing this as well. 

 

Sadly, most other subscription service I have will let customers know that there are some bugs and they are fixing them.  It would be nice of Fitbit to be a bit more open about these issues.

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‎09-14-2019 01:44

In response to Steĉjo

‎09-14-2019 01:44

It is so frustrating when something is working and it suddenly stops
working. I managed get the app to sync this afternoon but nothing is
recorded on my phone.
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