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Fitbit One not counting all steps

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‎09-28-2016 09:55

‎09-28-2016 09:55

I've had my Fitbit One a few years now, but this week it has started miscounting steps. At first I just thought I was an even lazier slug than usual, but I tested it this morning and it registered 27 steps when it should have registered over 50. It's missing 50% or more of my steps. What's going on?
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43 REPLIES 43

‎07-17-2020 11:51

In response to christinecha

‎07-17-2020 11:51

They gave me another one. Oh well. I feel your frustration.
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‎07-17-2020 12:08

In response to Willow003

‎07-17-2020 12:08

Thanks I appreciate your input 🙂
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‎07-17-2020 12:41

In response to cjyap1

‎07-17-2020 12:41

Bummer, I just finished chatting with customer service and all they can do is offer me a 25% discount.  It's out of warranty. 

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‎07-17-2020 13:14

In response to cjyap1

‎07-17-2020 13:14

OMG am I irritated!!!  While chatting with customer service, I started looking at new fitbits and checking prices.  I saw that the InspireHr is now $69.99.  Imagine my surprise and disgust when I clicked on the link that Customer service sent me.  The Inspire HR is $74.99 with my discount for being such a good customer!!  Well thanks for nothing.  I will still buy another fitbit, but not from fitbit.com.  

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