08-22-2019 09:45
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08-22-2019 09:45
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I just did a live chat regarding the syncing issues with the application and the One. The agent acknowledged they are aware of the issue. Fingers crossed they can resolve this issue soon. My app stopped syncing right after the update around August 16th.
Me: thank you, is fitbit working to resolve this issue or is the only option to get a new tracker since the One is no longer being sold?
Danielle: We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution..
08-24-2019 10:45
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08-24-2019 10:45
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Mine stopped working around then aswell when the new app downloaded I've tried all the sugetiod but nothing working..
08-25-2019 05:35
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08-25-2019 05:35
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Mine is the same. It wont sync and it has not been right since the new update with the dashboard. I have tried everything they say to do and also talked with customer service and it still doesn't work.
08-25-2019 05:48
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08-25-2019 05:48
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Sent from my Samsung Galaxy smartphone.
08-25-2019 08:46
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08-25-2019 08:46
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Same thing for me. My last sync was 8/11/2019. I'm on an Android, so it's not just an iPhone problem.
08-25-2019 08:52
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08-25-2019 08:52
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Same for me. I have an Android Galaxy 8S and my fitbit One stopped syncing with my phone 3 days ago. I uninstalled the app and reinstalled, still did not work. I turned on and off the bluetooth, did a restart on my phone, and again it did not work. I also did the hard start where you plug it into your computer, hold for 10-12 seconds and restart and again it did not sync. Any ideas what else to do?? Thanks

08-25-2019 08:57
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08-25-2019 08:57
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After reading a bunch of other threads, I turned my phone off, let it sit a minute, then turned it back on. Then I restarted my One 4 times. All fixed!
08-25-2019 09:35
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08-25-2019 09:35
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I'm on an Android as well, nothing consistently working.. still having to try multiple things everyday so now I'm just doing it once today

08-25-2019 14:25
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08-25-2019 14:25
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Sent from my Samsung Galaxy smartphone.
08-25-2019 14:26
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08-25-2019 14:26
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Sent from my Samsung Galaxy smartphone.
08-25-2019 17:46
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08-25-2019 17:46
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I've not been able to consistently sync, try several things every day for the last 10 days...thanks for the suggestion of letting battery run out
08-26-2019 06:55
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08-26-2019 06:55
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Does anyone have an idea as to when the syncing problem will be resolved?
08-26-2019 11:10
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08-26-2019 11:10
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Sent from my Samsung Galaxy smartphone.

08-26-2019 11:44
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08-26-2019 11:44
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If everyone who has a Fitbit One and is unable to sync without trying to reset your device, reinstall the app Etc please email https://contact.fitbit.com and complain as they are again acting like this problem has been resolved
08-26-2019 12:23
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08-26-2019 12:23
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09-03-2019 14:54
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09-03-2019 14:54
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google play has an updated app, dated 8/30/2019, my one appears to be syncing regularly now.

09-03-2019 22:15
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09-03-2019 22:15
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Sent from my Samsung Galaxy smartphone.
09-04-2019 05:57
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09-04-2019 05:57
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I just loaded the updated version and my Fitbit One still won't sync. Anyone has suggestions as to why that might be so?
09-04-2019 07:05
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09-04-2019 07:05
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I successfully synced for 1 day, now I'm back to not syncing..very frustrating
09-04-2019 07:27
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09-04-2019 07:27
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Sent from my Samsung Galaxy smartphone.
