03-15-2018 12:42
03-15-2018 12:42
I have had my current Fitbit for a few months. For no apparent reason, my dashboard has stopped displaying my latest data on BOTH my iphone app AND my computer screen.
It seems as if my phone is unable to pick any data from the device. I've uninstalled the app and followed the usual guidelines:
1. Open the Fitbit app from your iOS device. Sign into your account if you haven't done so already.
2. Tap your tracker name at the top of the app dashboard.
3. Make sure your tracker has battery life and bring it near to your iOS device.
4. Scroll down and tap the "Sync Now" tile and wait for the sync to complete.
But to no avail.
Answered! Go to the Best Answer.
03-20-2018 07:11
03-20-2018 07:11
That is exactly what happened to me. I deleted the app, reloaded it, paired my device again and eventually it worked. I know how you feel and it is very frustrating.
03-15-2018 14:23
03-15-2018 14:23
My fitbit one has stopped syncing too since yesterday. I've reinstalled several times and tried syncing on another computer. No luck.
03-15-2018 15:12
03-15-2018 15:12
I also am having issues syncing hope fixed soon.
03-15-2018 16:44
03-15-2018 16:44
Having the same problem, nothing seems to work.
03-15-2018 19:20
03-15-2018 19:20
I have same issue, last sync yesterday at 7:46 pm.
03-17-2018 21:43
03-17-2018 21:43
It's been 11 days since my Fitbit One last sync with my app.
03-18-2018 07:43
03-18-2018 07:43
I did this multiple times and my app cannot find my Fitbit. Even when the Fitbit is sitting right there next to the toggle. Any other suggestions? The Fitbit is fully charged and is still tracking steps.
03-18-2018 09:38
03-18-2018 09:38
Same problem. Why isn't anyone from FITBIT addressing this problem??? There is obviously a software issue!!!
03-18-2018 15:35
03-18-2018 15:35
Finally got it to sync. At first it was having trouble even finding the tracker. I ended up deleting the app from by tablet, deleting the device from bluetooth and starting all over. Reloading the app, pairing the device again, and restarting my computer.
03-18-2018 23:12
03-18-2018 23:12
03-19-2018 04:36
03-19-2018 04:36
Yes I did that 6 times and it did not solve the problem
03-19-2018 07:09
03-19-2018 07:09
I have had the same problem. Tried everything and nothing has worked.
03-19-2018 07:10
03-19-2018 07:10
Has anyone else had luck with trying this?
03-19-2018 07:10
03-19-2018 07:10
I know I have done this several times, with no success.
03-19-2018 12:33
03-19-2018 12:33
I've messaged with FitBit support on Twitter. They said they will have someone look at our conversation.
03-19-2018 13:52
03-19-2018 13:52
Same problem here. All the usual solutions do not work. Hope there is some resolution soon.
03-19-2018 19:57
03-19-2018 19:57
03-19-2018 20:03
03-19-2018 20:03
I tried this and it totally worked. After 13 days of no syncing today it did. It's like it reset it or something.
It hasn't lost any of my data for the last 13 days either which totally surprised me.
I highly recommend giving this a go for anyone who hasn't yet.
03-19-2018 22:29
03-19-2018 22:29
So glad to hear your syncing was successful. In the last month I had problems with my One and this did the trick both times.
03-20-2018 04:37
03-20-2018 04:37