06-29-2016 19:24
06-29-2016 19:24
Answered! Go to the Best Answer.
07-02-2016 07:31
07-02-2016 07:31
06-29-2016 20:29
06-29-2016 20:29
My ONE is not being recongnized either. This is not the first time it's happened and won't be the last. I've learned to just roll with it and the powers that be will fix the problem. Things are usually back to normal within 24 hours and stats are not lost.
sorry i don't have a fix for you except to be patient.
06-30-2016 04:48 - edited 06-30-2016 04:48
06-30-2016 04:48 - edited 06-30-2016 04:48
Welcome aboard to our Community @Boogierun and good to see you around @JCains.
Im gonna start by mentioning the most basic procedure, which is
If this is not working, the other option is the computer as you did. Just make sure Fitbit Connect is installed. To check, make sure you see the Fitbit Connect icon located near the date and time on your computer (). Also your wireless sync dongle is plugged in and recognized by the computer, If you click the Fitbit Connect icon and see "Couldn't Find Wireless Sync Dongle," try a different USB port. Make sure you're using an actual port on your computer and not an accessory or USB hub.
Most of this steps has been already mentioned, so the last step would be to take a moment to reach out to our Support Team and let them know of your efforts to troubleshoot the issue and what you've already done. I have full faith that they will be able to advise you of the next steps after reviewing your device history with you.
Hope this helps and see you around.
"Great things are done by a series of small things brought together.” What's Cooking?
06-30-2016 09:20 - edited 06-30-2016 10:07
06-30-2016 09:20 - edited 06-30-2016 10:07
I appreciate you taking the time to answer, however, my fitbit ONE is still not synching with my laptop or my phone app.
as an edit:
for the moment, both my laptop and phone are synched. don't ask me how or why. it just happens.
07-02-2016 07:31
07-02-2016 07:31