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Fitbit steps

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‎11-13-2017 14:58

‎11-13-2017 14:58

Walked about 12000 steps today, when I got home, Fitbit said 294 steps, walked more than than that before breakfast

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4 REPLIES 4

‎11-18-2017 10:22

‎11-18-2017 10:22

@Danadale Thanks for participating in our Fitbit Community! Seems odd that your Fitbit One didn't sync all the steps that you really walked. I would like to know a couple of details; did this issue happen only once or has it happened other times. 

 

In the meantime, please restart your One as advised in Marre's post. This will refresh your tracker internally. Finally test your tracker and see if the issue gets resolved.

 

Keep me posted on the outcome my friend! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎11-18-2017 11:06

In response to JuanJoFitbit

‎11-18-2017 11:06

Thank you, it only happened that one time and started counting again later that night, what do I do to restart it if it happens again ?

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‎11-18-2017 11:10

In response to Danadale

‎11-18-2017 11:10

Actually, I just saw the post on how to restart, thanks.

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‎11-22-2017 06:00

In response to Danadale

‎11-22-2017 06:00

@Danadale Thanks for getting back! I'm glad to hear that you Fitbit is working properly now. I believe that there was a little glitch that affected the steps counting. Don't hesitate to get back if more assistance is needed.

 

See you later my friend! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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