help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Is Fitbit One being discontinued?

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-27-2017 16:09

‎06-27-2017 16:09

For the second time in a year I lost my Fitbit One.  When I go to replace it, I see the major local stores, Target, Walmart, Best Buy no longer carry it and even on Amazon, only the black model readily available.  Is the Fitbit One being discontinued and if so, is it being replaced?

Best Answer
605 REPLIES 605

‎08-30-2017 12:23

In response to arnettamae

‎08-30-2017 12:23

So I see the announcements today - FitBit is clearly investing in new products and obviously discontinuing the One is an attempt to force users to purchase a replacement NEW product.  Listen FitBit - I CAN'T WEAR CRAP ON MY ARM.  Okay???  I don't want a wrist tracker!  I don't want a necklace.  I want the same dang ONE that I have been using for 4 years.  WITH an altimeter.  

 

Make it in a new color, whatever.  JUST GIVE US THE ONE BACK.  

 

Jeez.  

Best Answer

‎08-30-2017 16:22

In response to onlylisa

‎08-30-2017 16:22

Same here! Two Ones that won't hold a charge!!


><((((º> `·.**.·**`·.**><((((º> **`·.*. .·**><((((º> PAM
Best Answer

‎08-30-2017 18:41

In response to Pamjrn

‎08-30-2017 18:41

By turning off cellular data under settings on iphone- my One is still full
power after 7 days.
Best Answer

‎08-30-2017 19:05

In response to KateFitbit

‎08-30-2017 19:05

Will we still be able to track our stats on the FitBit app?  I really like my ONE and don't want to  invest in another tracker.  

Best Answer

‎08-30-2017 23:56

In response to TimeWalker

‎08-30-2017 23:56

I can't wear anything on my wrist as it not only irritates my wrist, but also changes the color or any metal. I surely hope this ONE is NOT being discontinued.

The Closer You Get to The Meaning
The Sooner You Know that You're Dreaming
Best Answer

‎08-31-2017 07:47

In response to KateFitbit

‎08-31-2017 07:47

It's disappointing to hear that Fitbit is moving away from the sleek, discreet, and rechargeable Fitbit One.  The clunky, needs-a-new-battery Zip is not an acceptable substitute for those of us who do not want wrist-wear.  I hope these new offerings you mention include something comparable to the One and not just more wrist options.

Best Answer

‎08-31-2017 10:23

In response to hardests

‎08-31-2017 10:23

It has become apparent Fitbit no longer cares about the discarded One users.  Our device no longer generates profit for the company therefore we are no longer worth their time.    After 6 years, I am done with Fitbit and moving on to another clip-on type tracker, either:  Ozeri 4x3 Tri Mode Activity Tracker (tracks steps, distance and stairs climbed), one of the Striive models (tracks steps, distance and stairs climbed) or the Garmin Vivofit 2 (tracks steps and distance but not stairs climbed). 

Best Answer

‎08-31-2017 15:10

In response to Millerliter

‎08-31-2017 15:10

I like the silent alarm. Have you found any that includes that as a feature?

Best Answer

‎08-31-2017 15:40

In response to onlylisa

‎08-31-2017 15:40

So I belong to a fitness forum and someone there emailed Fitbit CS and this is the email they received.

 

Thank you so much for contacting us. We'll be glad to answer any question you may have about our products. We're very happy to know that you love your Fitbit One, and that it has help you on your journey through a healthy lifestyle. That's amazing!

In regards your question, at the moment, is not in our plans to discontinue the Fitbit One. If on the future this change, rest assured we'll do everything in our hands to keep you satisfied.

Please let us know if you have any questions. Remember that we're always here to provide you with the best service, so please let us know in case of any additional inquiry you may have and we'd be more than happy to further assist you.

Thank you for being such a loyal customer!

Sincerely,

Sonia M.N. and the Fitbit Team

 

 

Fitbit can't even get on the same page to provide accurate information to its customers.

Best Answer

‎08-31-2017 15:53

In response to onlylisa

‎08-31-2017 15:53

@onlylisa wrote:

I like the silent alarm. Have you found any that includes that as a feature?

Sorry, I don't use that feature so I wasn't looking for it.  I don't remember seeing it on the Trackers I mentioned though.  😞

Best Answer
0 Votes

‎08-31-2017 15:59

In response to Poodlepants

‎08-31-2017 15:59

I think that's because it is still available but not in Australia. Try and purchase a One in Australia online and you can't. It won't let you.  You can buy one from the US though

Best Answer

‎08-31-2017 17:22 - edited ‎08-31-2017 17:27

In response to Poodlepants

‎08-31-2017 17:22 - edited ‎08-31-2017 17:27

Hi Everyone, I wanted to respond to some of your concerns. 
 
If you are experiencing battery or syncing issues, there are currently two issues that may potentially affect your tracker: One Not holding a Charge since iOS 2.39 update and One not Syncing after Samsung Update. Our engineers are actively working on these issues and you can follow the process in the highlighted threads. 
 
The One is still for sale in US and Canada on Fitbit.com, though on backorder. It has yet to be officially discontinued. It is currently not available in certain regions (including Australia) and will eventually be unavailable later this year. We posted this to give you the heads up and are communicating this to our support staff. 
 
I do hear that many of you do not consider the Zip an unsuitable alternative. Some have suggested making a clip for the wrist based trackers, which I think is a good idea. There is currently a feature suggestion and I encourage you to vote, the more analytics, the better. It's an older post, but I've brought this to the attention of the team. Let me know if you feel there is a better suggestion. 
 
@peppsm mentioned she doesn't want to invest in another tracker. You can continue to track your steps with a mobile device on the fitbit app, even without a tracker with MobileTrack. Check out the link for more information. 
 
I understand the thought of not having your favorite exercise device can be distressing, but please know we will continue to support One users through customer support and honor all warranty policies if something goes wrong. 
 
Hope this helps, let me know if there are other questions.  

Actively managing your weight? Find accountability buddies on the Manage Weight board

Best Answer

‎08-31-2017 17:51

In response to KateFitbit

‎08-31-2017 17:51

Perhaps you should have had a focus group as most One users are the customers that helped build your company. From the many posts, it is clear that most of us will leave Fitbit as we have no intention of wearing a wrist device (I have two and both are inaccurate, off by at least 20% vs the One,) You are losing your base while trying to compete with Apple. Just not going to work for most of us. Perhaps you need women on your design team? Most women don't want to wear a clunky rubber bracelet all day long.

Best Answer

‎08-31-2017 18:35

In response to mdibuono

‎08-31-2017 18:35

I completely agree!  I was on a waiting list in 2010 for one of the original Fitbit Ultra's, and I have never gone without my Fitbit for the last 7 years.  I am surprised that Fitbit would remove an item that has such a loyal customer base, but I suppose the Corporate Strategy Department has conducted a cost-benefit analysis and determined that we, the truly loyal Fitbit users, are simply not providing enough profit and are worth jettisoning.

 

Fitbit beware - although your revenue increased from $5M to $1.8B from 2010-2015, and you held a 32.5% market share in Q1 2015, your market share has rapidly decreased since due to competition.  I think you can ill afford to lose your base; instead of valuing your long-term customers, you attempt to cater to the capricious whims of the part time enthusiast who will quickly lose interest in your product when their attention is directed to your competitors.

 

Best Answer

‎08-31-2017 19:19

In response to Redliana

‎08-31-2017 19:19

Fitbit is risking  losing not only a reliable market base but also it's reputation for accuracy, customer service and good will. Fitbit faces a customer backlash as the company will be losing many long term customers who are not interested in a wrist based tracker. In providing only the zip as a clip on tracker it is discriminating against those who are unable to use a wrist based tracker because of their occupation. 

The solution of developing a clip for the wrist based trackers sounds good in theory but I wonder if it would compromise the accuracy of the steps. I suspect the wrist based trackers are calibrated differently to take into account the difference in movement when used on a wrist as opposed to the hip. 

Best Answer

‎08-31-2017 20:33

In response to Kilmeny

‎08-31-2017 20:33

The wrist worn trackers are calibrated differently than the torso clip models.

Best Answer

‎08-31-2017 21:54

In response to Redliana

‎08-31-2017 21:54

I also have gone from a 10 - 14 day battery charge cycle to 2 days, just recently. I then removed the Fitbit tracking apps from all my devices, and I appear to be back to the 10-14 day cycle. So...does this give everyone comfort that we can all rest assured that Fitbit will support the One even after it is discontinued? I think they're just trying to sell the few that are work in process or in their inventory, and then adios to the One and all the poor slobs that have them, even those who just shelled out for a new one. I am like most in this posting group who simply don't want the inaccuracy and fashion of a wrist tracker. I've decided to move on elsewhere (Misfit Shine 2) for a pocket tracker just so that I can have a pocket tracker and a decent app that won't wear down my battery in two days. I don't trust Fitbit, and unless I see something like a firm commitment to keep the One, or something like it (not the cheaply made Zip), I just won't be able to stay with them.

Best Answer

‎08-31-2017 22:20

In response to jekelman

‎08-31-2017 22:20

I implore anyone with One battery issues to log a ticket. There is clearly a software issue with the latest update. For it to be addressed and fixed, a sufficient number of users need to report the problem.

Best Answer

‎09-01-2017 07:52

In response to KateFitbit

‎09-01-2017 07:52

So will there be a replacement for the Fitbit One in the coming year?

Best Answer

‎09-01-2017 09:07

In response to KateFitbit

‎09-01-2017 09:07

I would love to see an upgrade to the One tracker and am disappointed that I am not able to purchase another one since I just lost mine. I prefer a pocket tracker since I already wear an Apple watch and have no intention of wearing a bulky wrist tracker as well. I would maybe consider a thin wrist tracker like the Flex 2 but only the bulky wrist trackers will track floors climbed which is an important feature to me. 

 

PLEASE bring back the One to stores!!!!

Best Answer