Not tracking active minutes.

[MorgnsGrl]

My One only tracks active minutes sporadically and I am *VERY* frustrated. I just walked 25 minutes VERY briskly without pausing. No active minutes were tracked. WHY is this happening? Is it a glitch? Is my one year old One just nearing the end of its life span? (I would be pretty disappointed if that were the case.) Any ideas? (Please don't say "you weren't walking fast enough" or "you must have paused." I was and I didn't.)

[MeylinP]

It's nice to see you around more often @MorgnsGrl! Mmmhhh this is pretty weird...why don't you try following the steps provided in this thread.

Let me know how it goes! 

[MorgnsGrl]

I did try restarting it twice and it doesn't seem to have solved thr problem. My activity this week hasn't been any different from previous weeks, but my active minutes are half what they usually are.

[MeylinP]

Hey there @MorgnsGrl thanks for the update my friend! My best advise in this would be to contact our Customer Support team and let them know about this so they can provide you with a good solution for this.

Keep me posted!