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Not tracking active minutes.

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‎05-11-2016 06:56

‎05-11-2016 06:56

My One only tracks active minutes sporadically and I am *VERY* frustrated. I just walked 25 minutes VERY briskly without pausing. No active minutes were tracked. WHY is this happening? Is it a glitch? Is my one year old One just nearing the end of its life span? (I would be pretty disappointed if that were the case.) Any ideas? (Please don't say "you weren't walking fast enough" or "you must have paused." I was and I didn't.)

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3 REPLIES 3

‎05-12-2016 04:35 - last edited on ‎11-19-2025 10:29 by Fitbit Moderator

‎05-12-2016 04:35 - last edited on ‎11-19-2025 10:29 by Fitbit Moderator

It's nice to see you around more often @MorgnsGrl! Man HappyMmmhhh this is pretty weird...why don't you try following the steps provided in this thread.

Let me know how it goes! Woman Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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‎05-13-2016 07:48

In response to MeylinP

‎05-13-2016 07:48

I did try restarting it twice and it doesn't seem to have solved thr problem. My activity this week hasn't been any different from previous weeks, but my active minutes are half what they usually are.

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‎05-18-2016 04:07 - last edited on ‎11-19-2025 10:29 by Fitbit Moderator

In response to MorgnsGrl

‎05-18-2016 04:07 - last edited on ‎11-19-2025 10:29 by Fitbit Moderator

Hey there @MorgnsGrl thanks for the update my friend! Smiley HappyMy best advise in this would be to contact our Customer Support team and let them know about this so they can provide you with a good solution for this.

Keep me posted! Smiley Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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