One Availability and Alternatives

[KateFitbit]

Though Fitbit One is a popular product, as we introduce new products, we occasionally make changes to our product line to keep you on track with the most up-to-date health and fitness tracking tools.

As a result, we no longer sell the One. We recommend considering the other discreet options we offer- Fitbit Zip, if you prefer a clip-based tracker or Fitbit Flex 2 if you prefer a slim, wrist-based tracker. Or, take our quiz on http://www.fitbit.com/compare to see which device meets your needs best.

Please note that we will continue to support the One and, if necessary, provide replacements for devices in warranty.

We do know there are many fans of the One who would like to discuss alternatives and have created this thread for discussion and merged a few posts together. Please keep in mind Community Guidelines when posting. 

At this time, feedback has been shared on the One status and there are no plans to bring this particular tracker back at this time, we will not be able to comment further. 

We apologize for any inconvenience and hope we can continue to provide you with Fitbit trackers you love and help you reach your goals.

[tjwhite99]

Silent alarm is set in the App.  But it's a bit tricky.  When you open the App the Fitbit syncs.  Sometimes the sync takes a long time. You have to wait until it stops syncing then turn the alarm on then set the alarm and then sync again.    Even the location of the Silent Alarm in the App is not intuitive.  

[JEH1]

Hi Nassau,
It IS the silent alarm but it is a loud enough vibration noise that I heard
it outside on my deck

[fosterav]

I can't believe they discontinued the One without offering an equal alternative that clips. This was an awful decision. 

[fosterav]

Santi: Why isn't fitbit offering a product equivalent to the One? None of the alternatives you listed have all of the features of the One. Are there any plans in the works to reverse this decision, or should we all start shopping around for a different brand?

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@SantiR wrote:

@loopyn Welcome to the Fitbit family! Have you seen the Fitbit Zip? You can clip that one as well!

Wrist trackers have a setting called "Dominant Hand". This option is for the tracker to be as accurate as possible.

1. The dominant wrist setting decreases the sensitivity of step counting and should reduce any over counting of steps when your body is not moving.
2. The non-dominant wrist setting increases the sensitivity of step counting and should reduce any under counting of steps. Non-dominant is the default.

Dominant hand setting should be the best option then. 

Also, please take a look at the original post on this thread for more details for the One.

@StaceyB93 I hope you're doing well! The heart rate sensor won't work if you have it on a clip. The reason is because the sensor is located under the tracker to feel the blood flow of your arm. With this, the sensor can measure your heart rate. 

However, I think the Flex 2 is a better option for you. There are some cool accessories for this tracker; specifically the pendant. This look very well! Take a look at it here. This is a good alternative for you!

Hope this helps. See you around! 

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[Mary438]

Zip is crappy, and how dumb to keep that, instead of the ONE!!!! Im
guessing all these message boards.are.farmed out to another country and
dont even get sent to the fitbit managers. Maybe we have to start writing
to their actual U.S. address.

[SueAlan]

SantiFitbit suggests using dominant hand setting to limit ‘sitting’ step count by a wrist tracker.



That only works if you rarely do anything with your non-dominant hand. I got thousands of ‘sitting’ steps while crocheting an afghan. The same will happen with activities such as gardening – unless you are using a lawn mower were both hands are on the mower (and no steps are counted).

[Mary438]

And that still doesnt address those of us who can't wear a wrist tracker.

[chkufeldt]

SantiFitbit -- you don't know what you are talking about.  Have you even tried any of the wrist units?  I use both hands all day long!  Walking through an airport dragging luggage the wrist units don't count any steps.  Some goes for pushing a shopping cart, or carrying anything.  As for the Zip -. It's a piece of garbage.  I doesn't count floors or activity.  Is to big and tapping the screen is ridiculous. Bring back the one or lose the customer base that help build your company. 

moderator edit: capitalization

[Mary438]

No comment on wrist ones as I never used, but the one is best.

[fosterav]

I honestly think they discontinued the One because it was too good. I think it was a cynical move towards planned obsolescence and products that need to be replaced more often. Why else would they make this decision? It's gross. I'll never buy another fitbit product unless they rerelease the One or something as good.

[Mary438]

Agreed. 😔

[momice]

AGREED!

@chkufeldt wrote:

SantiFitbit -- you don't know what you are talking about.  Have you even tried any of the wrist units?  I use BOTH hands all day long!  Walking through an airport dragging luggage the wrist units don't count any steps.  Some goes for pushing a shopping cart, or carrying anything.  As for the Zip -. It's a piece of garbage.  I doesn't count floors or activity.  Is to big and tapping the screen is ridiculous.  BRING BACK THE ONE OR LOSE THE CUSTOMER BASE THAT HELP BUILD YOUR COMPANY.

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[tjwhite99]

Hey everyone. It doesn't appear that anyone from Fitbit is taking this thread seriously.  I posted a future product suggestion to bring back the one or make a better non-wrist Tracker.  You and other members of the community can vote for it.  The product suggestions seem to get a little more attention. Go to:   https://community.fitbit.com/t5/Feature-Suggestions/Bring-back-the-Fitbit-One-Full-featured-non-wris...   

You may have to copy/paste the link.

[tjwhite99]

No I would not consider getting a Flex 2.  Not the right features and requires modification to turn into non-wrist.   

[nadasy]

I just pulled this up from Google on a cursory search of what customers want:

Customers expect to be treated like a human, not a number.

There is a considerable opportunity for brands that are able to interact on an individual basis with customers — from personalizing marketing journeys, to providing informed and unique customer care, to better understanding a customer’s unique needs. Seventy-two percent of consumers and 89% of business buyers say they expect companies to understand their unique needs and expectations, while 66% of consumers say they’re likely to switch brands if they feel treated like a number, not an individual.

For those companies able to deliver this more human touch, the rewards are considerable. Delivering personalized experiences drives customer loyalty, with 70% of consumers saying a company’s understanding of their individual needs influences their loyalty, and 69% saying the same of personalized customer care. The issue is more pressing with business buyers, 82% of whom say personalized customer care influences loyalty.

Customers expect consistency.

For many companies, several different departments clamour to own the customer, with marketing, sales, and service being three of the most common. Any decision on organizational structure changes must have at its core the ability for the company to deliver a seamless experience for the customer, regardless of the challenges behind the scenes. Seventy-five percent of consumers expect consistent experiences across multiple channels (web, mobile, in-person, social), with 73% likely to switch brands if they don’t get it. Customer loyalty — and attrition — is determined by every experience.

[Rossweisse]

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@nadasy wrote:

I just pulled this up from Google on a cursory search of what customers want:

Customers expect to be treated like a human, not a number.

There is a considerable opportunity for brands that are able to interact on an individual basis with customers — from personalizing marketing journeys, to providing informed and unique customer care, to better understanding a customer’s unique needs. Seventy-two percent of consumers and 89% of business buyers say they expect companies to understand their unique needs and expectations, while 66% of consumers say they’re likely to switch brands if they feel treated like a number, not an individual.

For those companies able to deliver this more human touch, the rewards are considerable. Delivering personalized experiences drives customer loyalty, with 70% of consumers saying a company’s understanding of their individual needs influences their loyalty, and 69% saying the same of personalized customer care. The issue is more pressing with business buyers, 82% of whom say personalized customer care influences loyalty.

Customers expect consistency.

For many companies, several different departments clamour to own the customer, with marketing, sales, and service being three of the most common. Any decision on organizational structure changes must have at its core the ability for the company to deliver a seamless experience for the customer, regardless of the challenges behind the scenes. Seventy-five percent of consumers expect consistent experiences across multiple channels (web, mobile, in-person, social), with 73% likely to switch brands if they don’t get it. Customer loyalty — and attrition — is determined by every experience.

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Thank you!

[abigdogmom]

To be perfectly blunt...NO.  Wearing a tracker on your wrist or as a necklace i not accurate and you know that. I will not wear anything on my wrist and don't feel the need to advertise the fact that I track my activity. That is my business. And, I certainly don't feel the need to advertise for Fitbit all day, every day. Bring back the One. If you don't, I am sure someone else will come up with a comparable activity tracker. I hate it when a business acts as if they know what I want more than I know what I want. 

[Mary438]

You said it!

[Melmoth]

Adding my voice to the chorus who are saddened to see the One go and, with it, no longer have an option for a clip-on device which tracks floors. Like many other people, I work in an environment where a wearable isn't appropriate, and I don't like the wearables in general. I work on my feet half the day, though, and so a clip-on tracks useful information. My preferred fitness activity is hiking as well, so the altimeter provides very interesting data.

I was an early adopter of the Fitbit Ultra and made the switch over to the One when the Ultra finally quit. It's disappointing that this may be my last Fitbit unless a better clip-on than the Zip is introduced. The app and website are still the best of their kind.

I've seen some people suggesting carrying two trackers, but there is no way that I am shelling out for a both a Zip and a Charge.

[JEH1]

Thank you TJ White 99!
JEH1