10-17-2017
10:32
- last edited on
12-19-2024
09:58
by
MarreFitbit
10-17-2017
10:32
- last edited on
12-19-2024
09:58
by
MarreFitbit
Update 8/25/2018: This firmware release was completed last year and I'm closing this thread for further responses. If you are experiencing an issue with your One and are unable to find a thread that addresses the issue on the Flex board, please start a new thread. Thank you!
Update 11/19/2017: The firmware update has now been released to 100% of all users. If you are experiencing any issues updating, please check out this article.
Update 11/6/2017: We are continuing to roll out this firmware for the Fitbit One, and expect more users will see it as available. This is a progressive rollout, and all customers can expect to have it within a few weeks. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. If you don't see the option to update, you'll have it soon!
We've begun to roll out new firmware for One. This is a progressive rollout, and all One users can expect to have it within a few days. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. This firmware update includes:
Click here to see our firmware release help article for more details on version 6.64
Instructions for updating your tracker can be found here.
Actively managing your weight? Find accountability buddies on the Manage Weight board
11-26-2017 13:10
11-26-2017 13:10
11-27-2017 00:17
11-27-2017 00:17
11-27-2017 15:48
11-27-2017 15:48
11-27-2017 16:05
11-27-2017 16:05
Hi,
I don't care if it is an used device as long as it works. 🙂 "Reconditioning" strictly speaking is not possible as the One is almost impossible to repair.
IMHO it would be nice from FitBit to update the firmware before sending those replacements out to demonstrate that the 6.64 version indeed works! 😉
11-27-2017 19:02
11-27-2017 19:02
Did it arrive in a padded mailing envelope? After syncing, my replacement One showed it had logged steps for the prior three days, while it was in transit. I noticed that the One was already powered on when it arrived... I'm guessing the envelope was squeezed in just the right way to press the button during shipping, so it turned on and recorded all the bumps and steps of the mail processing and carrier along the way. In a way, it sort of made up for the steps that didn't get logged while waiting for the replacement to arrive. 🙂
11-27-2017 20:04
11-27-2017 20:04
11-27-2017 20:52
11-27-2017 20:52
Well, I came here to find out why my 21 month old One battery was suddenly running down so quickly. All this time I would get 7 to 10 days from a charge, and the last week or two it has been running down in just a couple of days. it's a quick run-down, too...from seemingly a full charge to totally dead, and it is only revived by time on the charger. I have read all the posts, and wasn't aware that there had been any kind of firmware update. I did check on the app and it says "Version 64, so I assume that is the 6.64 firmware. How it got updated, I don't really know, I didn't knowingly update it. The other odd things I've noticed lately is that when I open the Fitbit app on my iPhone 8+, rather than being open all the time I have to keep logging in. However, I haven't had a synching problem, that end of things seems to be working. Not sure what to do about the sudden battery drain, but will call Fitbit tomorrow. I sure hate to find out the One is going away...I love this device, and do not want a thing on my wrist. And this was the only one that has a stair count, which I really like and need, plus the visuals on it if you want to see # of steps, flights of stairs, etc.
11-28-2017 10:12
11-28-2017 10:12
11-28-2017 18:11
11-28-2017 18:11
OK I have been having no luck updating my Fitbit One since the last IOS update...seems to be a problem for others of you. I have tried the suggestions on the blog - NO Luck!!!! Now I read that the new update may have done my ONE in - I am not happy - will not wear a wrist Fitbit as I feel you are cheating and getting more steps as you move your arm around while working at a desk.
If this can not be fixed - I am seriously thinking of giving up on Apple - my computer has been acting up (again) and now I lost a couple of days worth of points for my insurance. I do not want to pay $100+ for a new device - Ugh
11-28-2017 18:23
11-28-2017 18:23
11-28-2017 19:29
11-28-2017 19:29
I’m so disappointed! I love my One as it’s discreet and tiny. And now the battery drains in 36 hrs vs almost 10 days not long ago.
11-28-2017 19:48
11-28-2017 19:48
11-28-2017 19:50
11-28-2017 19:50
@Cullzer indeed: the main degradation was introduced in August IOS app upgrade.
A “kind of” workaround had been to disable background sync.
but since last week (upgraded one device firmware, upgrade fitbit iOS app, upgrade fitbit connect app on pc) it aggravates drastically. I know barely keep battery on for one single day instead if the 2-3 weeks not so long ago.
there is no doubt that the root cause are software changes, not the devices hardware
11-29-2017 02:03
11-29-2017 02:03
I chose the One as well because no one knows I have a Fitbit as the stair counter! I am so sad about the battery drain.
I wont go to the wrist fitbits either. Too expensive as well!
11-29-2017 04:53
11-29-2017 04:53
11-29-2017 10:11
11-29-2017 10:11
11-29-2017 15:52
11-29-2017 15:52
Since the 6.64 update my One has been lasting less than two days. It's not the IOS app, because I'm using Android...
Ironic when the release notes say version 6 was supposed to increase battery life to 2 weeks... seems like they reconsidered and went the other way.
I don't see any other Fitbit product now that suits my requirements.
11-29-2017 16:10
11-29-2017 16:10
11-29-2017 18:04
11-29-2017 18:04
I’ve had a ONE since they were released exactly for all the reasons listed - small, tracks stairs climbed, not on wrist, etc. I’ve never had any problems that weren’t solved with a quick call to customer support. That’s been the case through two iPhones, and many iOS and Fitbit app updates. Even this last firmware update went flawlessly - received it within the last week.
All of that ground to a sad halt this week. The battery life suddenly isn’t lasting two days since the firmware update. Contacted customer support and received a couple of halfhearted suggestions and then got the same 25% off offer others have received. There is no way to revert the firmware update?
I’ll try to limp along for a couple of more weeks, hoping that a firmware fix is on the way, but if not I’m bailing with everyone else. Fitbit doesn’t have any other comparable products and my last customer service experience has me doubtful that fix will materialize. RIP ONE. I’ll miss that bulge in my bra or pocket.
11-30-2017 02:55
11-30-2017 02:55
The really annoying thing is that I'm not getting any low battery notifications, which means I only discover it needs charging when it's dead and all the data is gone...