Resolved: One not syncing after Samsung Update

[ErickFitbit]

Fitbit Update 9/18/2017: Samsung released an update this week that should resolve the syncing issue. If you haven't already, please update your phone. Thanks again for your patience and reports. 

Fitbit Update 8/24/2017: Hi everyone- Thank you for your reports. We have all the information we need at this time and our engineers are currently reviewing. Once I have further information, I will be sure to update this thread.

Fitbit Update 08/17/2017: Hi everyone -- Several One users have reported that their trackers are no longer syncing with their Samsung mobile devices since a Samsung update.

If you're experiencing issues, please provide me with the following answers to the best of your ability so I can get this information over to our Android team who is currently investigating the root cause of this:

1. When did you begin experiencing these syncing issues?
2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)?
3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?
4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)?

Please copy and paste the above questions and your answers into the response.

I appreciate you all for helping out with getting me some answers as well as your continued patience. As a temporary workaround, please sync with an alternative supported device or computer. I promise we are doing everything we can on our end to get you all back to syncing. More updates to come!

[bmilleraaa]

GO TO SETTINGS IN YOUR PHONE. TURN OFF BLUE TOOTH THEN TURN IT BACK ON. SEE IF THIS SOLVES THE SITUATION. 

GOOD LUCK

[JudyHorz]

Thanks. I have the latest update. I still can't sync.

[JudyHorz]

Thanks. Unfortunately that didn't work for me.

[Pam-O]

try turning phone Bluetooth off, turn on, then click on sync in the fitbit app

[Kirlyn]

I turned the fitbit off then turned it back on. 

That finally worked. 

[JudyHorz]

Doesn't work for me. Wish it did.

[PLS5678]

Thank you! The update that came through today finally worked for me on my Samsung 5.

[runaway119]

Running 6.0.1 no update available. Still can't sync 

[bmilleraaa]

Sent from Yahoo Mail on Android

[KateFitbit · Accepted solution]

The issue with the Samsung app not syncing has been resolved, so I will be closing this thread for further posts. Please start a new thread if you are experiencing syncing issues. Also please review this help page if you haven't already.