Unable to sync Fitbit One

[LizzieR]

Since yesterday evening, I have been unable to sync my FitBit One with my Android phone. I have tried restarting the phone and reinstalling the app but this hasn't fixed the issue. Is anyone else having problems? =(

[SunsetRunner]

Good news, indeed -- and good luck!

[TCMags]

Thank you Evie_W for your awesome solution!  I don't know how it works...but it fixed the problem!  Thanks!

[SolangeE]

Hello Everyone! It is nice to see you around. I'm sorry to hear about all the problems you've been experiencing with your Fitbit One but I'm glad most of you were able to resolve it using the troubleshooting steps provided here. You are all awesome and have shared great suggestions. If any of you is still experiencing this issue, please get in contact with our Customer Support team, they will be able to further investigate why your device is not syncing with their internal tools.

Let me know how it goes!  

[Mitikat]

My Fitbit One only syncs anout once/week now - just extremely disappointing.  I don't have hours to spend on this.  Is there a simpler solution?
K. Arnold


Sent from my Verizon Wireless 4G LTE smartphone

[scrappysal]

I feel your frustration. I've tried all the solutions posted here but nothing seems to work. I think that I need to contact  fitbit support but I'm not sure what they can tell me that I haven't already tried.

[polarglen]

Worked like a charm!  Thanks so much.   Spent a couple of hours yesterday trying to fix this.  Once I read your solution, I spent 15 seconds fixing the sync problem.  Again, my thanks.

[Quantie]

QWhaat did you do? I can't find your solution for syncing the ONE.

[Highker]

What worked for me was Evie's answer from 6-23-16. She said:
I just fixed mine. Put it in the recharging thing and plug into a USB slot. Press the button until you see the firmware version (FITBIT 6.60) - about 15 seconds. Take it out of the charger and press the button until you see your steps, and etc. Open the app on your phone/computer and sync it.

[SolangeE]

Hey, @Quantie, @scrappysal, @polarglen, @Highker, @Mitikat. It is nice to have you here. I'm glad to hear some of you are back on track! If you've already tried all the troubleshooting steps for syncing then I recommend you get in contact with our Customer Support team. 

Let me know what they say! 

[Quantie]

I jumped through all the hoops and tried it all with no success. I finally
decided it was probably time to get a new Fitbit. Mine was more than four
years old.

Changed out the tool and all is good to go! Thanks for checking!

[ccaldwell27]

I got fitbit 6.60              I got fitbit 6.60 to show up on my fitbit and it shows my steps, but still won't sinc to my phone or computer.

[Laurielizabeth]

Try turning your phone off.

Sent from my iPhone

[Quantie]

I did....and it did not work. It would no longer sync anywhere (Nexus,
computer, or iPad) so I finally gave up & bought a new device, after going
through all the steps listed in the community & contacting customer
support. It's all good - I got four plus good years of daily use so it was
probably time.

[Laurielizabeth]

I have been having a problem every couple of days. I can't be without my fitbit, so I completely understand!

[ccaldwell27]

Finally got it to work. My phone was in airline mode & I also restarted my
computer when I just got back from work. Thanks everyone for your replies.
It helped to know I wasn't alone.

[sinch]

Evie's solution of plugging into the charger then holding the button down and getting the 6 60 worked very well for me.  I was trying to help a friend who was having the same problem and besides doing that, we downloaded the newest version of Fitbit Connect to her PC.  That combination worked for her, and she is delighted at the ease of sincing now. 

[oldfatcat]

What phone number I never had one.

[SolangeE]

Hey, @Quantie, @ccaldwell27, @Laurielizabeth, @sinch, @oldfatcat! It is nice to see you. If you've tried alll troubleshooting steps and the issue persists I suggest you to contact our Customer Support team. 

Here is their phone number:

Let me know! :}

[ccaldwell27]

Thinks, but it is working fine now.

[Quantie]

I did and realized my Fitbit simply needed to be replaced. The Bluetooth
option had gone bad....and it was way beyond warranty. Thanks for your
suggestion.