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Unable to sync Fitbit One

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Since yesterday evening, I have been unable to sync my FitBit One with my Android phone. I have tried restarting the phone and reinstalling the app but this hasn't fixed the issue. Is anyone else having problems? =(

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293 REPLIES 293

Thank you for the easy fix.  I'm back in business.  I feel lost without my Fitbit One.

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Mine has not worked since 4 am 8/3/16. Too much of a coincidence to think that this many people would have a problem all within the same time frames???

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Thanks, this worked for me!
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For some reason I have not been so lucky? I've done this now four times and unfortunately for me it is not working. FITBIT 6.60 will show in display but Fitbit still not syncing.

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It was surely a coincidence--just like my user profiles (two at admin level) died just after the free upgrade to Windows 10 went away................

 

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That worked for me. Thank you!
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I followed Evie's instructions below and it worked.


Evie_W wrote:



I just fixed mine. Put it in the recharging thing and plug into a USB slot. Press the button until you see the firmware version (FITBIT 6.60) - about 15 seconds. Take it out of the charger and press the button until you see your steps, and etc. Open the app on your phone/computer and sync it.
Thank you so much! I have been trying all day, and this finally worked! I have a friend who can only sync her One if she has it plugged into the charger which didn't work for me. I will tell her about this and maybe it will work for her.
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It's usually due to updates. Either the app or the phone/computer

Sent from my iPhone
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Thanks so much for the info - synced at last but lost over a weeks worth of steps! 😬
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I had the same problem and just now got it to work. I uninstalled the Fitbit app in my adroid phone and re-installed it, signed into Fitbit site on my phone, from Dashboard I clicked on the type of Fitbit device I use (this took me to another screen), I then clicked on the Sync now option, I had to do this twice and it was back!  Finally, after two days, yeah! I'm no techie so this was an accomplishment for me. Good luck to you!

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I also had a sudden inability to sync this week (iPhone app; dongle attached to two MACs and four USB ports). I tried all the suggestions I could see on this website. Nothing worked. I assume not coincidentally, the Fitbit device also discharged rapidly going from 100% to nothing in under 12 hours. When I had a chance,  I plugged in the cable to the Mac to charge the device. At first the device seemed completely dead but then started to recharge. Expecting nothing, I tried the Fitbit app on my phone after there was some level of charge and, to my surprise, the device synced up immediately. It's only been 24 hours but things seem back to normal. Apparently draining the battery cleaned out something. 

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Thank you!!Cat Very Happy

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Thank you.
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That's good to know. Thanks for the input.
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Ok, now let me try.  What did you do with your Windows software?  You updated it, it certainly looks different, and now about nine times out of ten it absolutely will not sync if I try to "Sync Now."  It just goes on and on and on and on and on and on and on and on and on until it times out.  Meanwhile, it absolutely can synch all by itself, even while I'm trying to sync it manually.

 

You guys ruined it, now please fix it!

 

And yes, over and over and over and over and over again, I have tried the whole routine to plug the One into the cradle, hold the button down, and so on.  That doesn't help.  You "updated" the Windows software, and it hasn't worked properly ever since.  Could someone please fix whatever the heck you broke?

 

Moderator Edit: Caps

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I've done everything suggested multiple times. 

 

It only syncs on my Macbook if I hit refresh. It doesn't sync on my iPhone until it updates on the Macbook. Doing my head in. 

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I'm not a Fitbit employee. I did not do anything. Thes are things that worked for me.

Sent from my iPhone
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No, no worries about anyone here in the forum -- it's the "programmers" at Fitbit that basically ruined a very simple program that worked perfectly.  For years.  All I want to do is do a "sync now" at the end of the day, then record those numbers on a spreadsheet I use to track various healh numbers.  The new version of the software -- "Fitbit Connect" -- seems to sync automatically properly, but the "sync now" feature just sits there searching and searching and searching and searching for my Fitbit One, and never finds it.  Again, I think it worked once or twice, but "nine times out of ten," it just won't find my Fitbit One.

 

I finally went to Fitbit's "setup" page, and found that they had some older versions listed on their software for Windows page, so I downloaded the version they had listed for Windows XP.  I just installed that right over the existing program, and, of course, it worked perfectly right from the start.  I fully expect that the "programmers" at Fitbit have decided that "everyone has moved to Windows 10," and that's what broke their software on older versions of Windows -- I'm using Windows 7, just like a very substantial percentage of Windows users who will never, ever go to Windows 8 or 10.

 

My only issue was "OK, so how do I keep Fitbit Connect from automatically upgrading itself to a new version that won't work?", but I got an answer to that when I booted up my computer this morning -- right there on the screen was a little dialog box asking if I wanted the program to automatically update itself or not.  So, I chose "not," of course, and hopefully that'll be the end to my sync problems.

 

So, again, no worries for anyone in the forum -- I appreciate everyone's help.  I just get frustrated at "programmers" that make "new, improved" software versions that break functions that used to work perfectly.

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Glad it's semi working. I get upset when I can't see my info either. I'm a little OCD with my numbers. Especially when I'm in a challenge. I build my own self goals and compete against others. It's all about seeing the numbers when you sync. Understand the frustration of it all. Been there to many times.

Sent from my iPhone
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I followed all of the advise, and after numerous attempts to reset, resynce, install/uninstall, my fitbit finally worked again.  It downloaded all my data for a months worth of info.

Glad I found this forum to get great advise.

Thanks!!!

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