Unable to sync Fitbit One

[LizzieR]

Since yesterday evening, I have been unable to sync my FitBit One with my Android phone. I have tried restarting the phone and reinstalling the app but this hasn't fixed the issue. Is anyone else having problems? =(

[merryed]

THANK YOU!!!!!!

[catrena]

Thank you for your input. I also am on Windows 7.

[Bailste]

This worked for me today as well. Thx!

[lengelk]

Thanks Evie!  I have not been able to sync with my iphone for over a week.  I looked everywhere for a solution and finally ran across your advice.  It worked!

Ever so grateful!

Linda

[Gretchen.Flaugh]

Thank you so much for this! I've been fighting with it for over an hour and this fixed it. Thank you.

[DEFK101]

This worked for me...many thanks

[stelladog5]

Since Monday I have ben unable to sync my fitbit with my Android phone. What can I do

[SunsetRunner]

Thank you so much for sharing. I was also having the same issue. Don't know how you found out the solution but glad you did.

[geezerrapp12]

Problem solved

Moderator edit: Personal information removed

[stelladog5]

Fitbit still not working steps on Fitbit but will not sync with phone or
tablet

[Boogierun]

Remove other Bluetooth devices from phone. Also try powering phone completely down and turn back on. May even try removing app and reinstalling it. If this fails try the next steps.


> 1) Restart your tracker:
> Plug your charging cable into your computer.
> Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
> Hold down your tracker's button for 10-12 seconds.
> Remove your tracker from the charging cable and press its button until the screen turns on.
> 2) Try the setup process again.
> 3) Reboot your mobile device (turn it off and then back on).
> 4) Try setting up your tracker again.


Sent from my iPhone

[Samchops]

Thanks lizzie done what you said & result after 3 days of trying everything else 😊

[GAMtnWalker]

You're a life saver. Mine stopped a week ago. Tried everything and nothing seemed to work until your solution. Thank you!!

[BuddyBuster]

Thanks for that tip.....Been having problems with my fitbit one today and tried what you advised......Back on track..thank you!

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@Evie_W wrote:

I just fixed mine.  Put it in the recharging thing and plug into a USB slot. Press the button until you see the firmware version (FITBIT 6.60) - about 15 seconds.  Take it out of the charger and press the button until you see your steps, and etc.  Open the app on your phone/computer and sync it.  

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[Calowl]

Thank you!

[geezerrapp12]

My problem was fixed.

Moderator edit: Personal information removed

[Pacey1936]

Just had a sync problem this morning. Followed the directions from the first page of suggestions. I plugged my fitbit one into my laptop, held down the button for 15 seconds, let go and unplugged from the charger. I waited 10 seconds and when I pressed the button again it showed the version number and synced easily after that. Good luck fellow fitbiters!!!

[DrSwansea]

It worked; thank you Evie_W!!

[AnneD22]

I used Evie_W's steps and they worked great.  I was able to synch with my iPhone6,

[1moore]

I've tried following the steps you gave...3 times and my fit bit is still not syncing.