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Acting strange

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‎02-29-2020 22:28 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎02-29-2020 22:28 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

My Charge 2 is blinking, buzzing every few minutes, has a disappearing upper display, and says it needs a charge. After charging, it is showing an empty battery with an exclamation mark.

 

It just started this a few days ago - any chance that a super sweaty Spin class wrecked the sensor?

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‎03-01-2020 10:29 - last edited on ‎01-22-2025 06:15 by Fitbit Moderator

‎03-01-2020 10:29 - last edited on ‎01-22-2025 06:15 by Fitbit Moderator

@SunsetRunner Welcome! It's nice to have you on board!

Let me help you with your Charge 2 acting strange. Try restarting your tracker by following these instructions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-03-2020 04:35

In response to AlvaroFitbit

‎03-03-2020 04:35

I have reset the Fitbit three times; it has gotten most of the functions working, however the heart rate monitor still does not work. Are both green lights on the back of the Fitbit supposed to be at the same intensity? One is quite dim.

Sent from Mark's iPad
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‎03-04-2020 11:13 - last edited on ‎01-22-2025 06:16 by Fitbit Moderator

In response to SunsetRunner

‎03-04-2020 11:13 - last edited on ‎01-22-2025 06:16 by Fitbit Moderator

@SunsetRunner thank you for the update.

This doesn't sound normal. I suggest you turn the heart rate off, save and sync then turn it on save and sync again. 

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-13-2020 08:38

In response to AlvaroFitbit

‎03-13-2020 08:38

Hello:

I have reset the heart rate monitor - it seems to be working again. The Fitbit is still acting strange - the top part of the display has faded, and the device buzzes as it cycles through the various displays for about three seconds. May simply be time to replace it.

Mark.
Sent from Mark's iPad
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