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Active Minutes Not Syncing

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‎01-15-2016 05:34 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎01-15-2016 05:34 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

I have the Charge HR and for a week now it hasn't been properly syncing my active minutes. I workout between 30-45 minutes a day around 1/2 in the afternoon. I hold down the button on my Fitbit to log my workout and hold it down again to end it. When I sync it to my phone, the workout gets logged but the active minutes do not. A few days in a row it has logged by active minutes but not until 6-7 hours later. Yesterday however it did not log my active minutes at all. I have already tried resetting the device. Please help!
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40 REPLIES 40

‎03-16-2023 00:11

In response to kwilli49

‎03-16-2023 00:11

If you aren't syncing Active Minutes to your Motion Connected account, this indicates that your device isn't registering your activity as active time. Each device and manufacturer tracks Active Minutes differently, so you will need to refer to your specific device brand to learn more about how they track those minutes.

 

Regards,

Rachel Gomez

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