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Active minutes are not shown on dashboard

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‎09-06-2019 19:48 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-06-2019 19:48 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

Today I got13,500 steps and walked 10 km which both show up on my dashboard. (iPhone). My Fitbit indicates 93 active minutes, but 0 minutes show up on the dashboard and I can’t even see how to synch it. Is there something I can do?  This is my third Charge 2 which I looked for all over the place as I basically like it and don’t want to go the 3, but every now and then, it does something crazy that I can’t fix!

 

Moderator edit: Subject for clarity 

 

 

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‎09-08-2019 11:50

‎09-08-2019 11:50

Hi @cleebates7, welcome to the Community Forums!

 

I appreciate the details that were shared in your post, totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know when was the first time you experienced this situation and how many times since then? If you haven't already done so, please try the following steps:

 

  1. Logout from your account
  2. Force quit the Fitbit app
  3. Make sure that the Fitbit app and your OS version are up to date
  4. Reboot your mobile device
  5. Login using your credentials
  6. Let me know if the active minutes are shown on the app
  7. If not, please go to https://www.fitbit.com and let me know if the information is shown there

 

Keep me posted and let me know if you have any additional questions.

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