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All-Day-Sync broke again with latest Android app update

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‎08-12-2019 08:41 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-12-2019 08:41 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

All day sync no longer working, always have to do a manual refresh.  When i unlock my phone, my floors climbed goes to -1.  WHAT?!?!?!. The all day sync always gets screwed up with the updates.  Don't your coders know anything about QAT???  Can you fix this issue in less than your standard 2-3 week time frame where you first have to even acknowledge that there is a problem and then go in and fix the code AND THEN send it out for update???

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‎08-13-2019 08:15

‎08-13-2019 08:15

@narniaman, welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Charge 2 not syncing all day. Lets try refreshing the link between your phone and your tracker by doing the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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