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Another white lines victim here :(

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‎06-05-2020 11:42 - last edited on ‎09-16-2020 17:24 by Fitbit Moderator

‎06-05-2020 11:42 - last edited on ‎09-16-2020 17:24 by Fitbit Moderator

Hi!

My beloved Fitbit is showing the common white stripes. Made me really sad, I like my Charge 3, tracking sleep, my exercises and steps.

I tried all Reset/Reboot options, nothing works! Help! :..(

Thanks

Fulya

 

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‎06-05-2020 13:36

‎06-05-2020 13:36

@FulyaT Sorry to hear about your troubles.  At this point, you should reach out to Customer Support for guidance.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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4 REPLIES 4

‎06-05-2020 13:36

‎06-05-2020 13:36

@FulyaT Sorry to hear about your troubles.  At this point, you should reach out to Customer Support for guidance.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎06-05-2020 19:05

‎06-05-2020 19:05

I’m having the same issue with my Charge 3.  White lines appeared yesterday (June 4). Tried the tracker reboot through settings and while it was plugged in to charge, but no difference. Tracker is not responding well to vertical swipes either.  Is this part of the same issue?

 

help please!  I love my tracker and I’ve lost 45lbs since I started using it!!

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‎06-09-2020 03:08

In response to jennypallard

‎06-09-2020 03:08

No sign of life from my Fitbit today:(.  The app shows that the battery is charging but the screen won’t turn on at all. A few white vertical lines that float across the face and then nothing. Any advice?

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‎06-14-2020 03:12

‎06-14-2020 03:12

I contacted Fitbit support and got a replacement for my case. Hope it will be delivered soon. 
Thank you for your quick actions Fitbit support 🙂

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