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App does not pick up Charge 2

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‎10-05-2019 23:08 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎10-05-2019 23:08 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

I have been struggling to sync my Charge 2 with my App for a while now. Did a sync to my computer and deleted the phone from the app, but when I try to add it again, the app does not pick up the Charge 2. I have restarted the device, the phone and the app. What else can I try?

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‎10-06-2019 10:30 - last edited on ‎03-07-2025 06:59 by Fitbit Moderator

‎10-06-2019 10:30 - last edited on ‎03-07-2025 06:59 by Fitbit Moderator

@SunsetRunner Welcome! It's great to see you around! 

Let me help you setting up your Charge 2. Which phone are you using? Is it compatible? Try refreshing the link between your phone and your tracker by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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