App keeps logging me out

[MarkMcLaughlin]

Hello, my FitBit app starting has started logging me out every 12 hours or so. Started happening last week. I thought the issue might be related to the fact that I hadn't upgraded to iOS 11.0.2, but I subsequently upgraded and that didn't fix the problem.

How can I stay logged in? I didn't have this problem over ~4 months of intensive usage

[SteveH]

It might be that you're being affected by a known bug that's affecting some people. Keep an eye on the first post in the following thread that has the latest updates from fitbit:

https://community.fitbit.com/t5/iOS-App/App-version-2-39-keeps-logging-out/td-p/2142070

[MarkMcLaughlin]

I still have this problem. Have upgraded iOS but doesn't seem to help

[Jen_5]

Both myself and a family member have the same issue. 

[louisebee]

I have version 22.55.2 and I am having the same problem.  It is extremely annoying.  I have also stopped getting alerts on my watch, such as texts and phone calls.

[JonathanProform]

Having same issue....

[1stephen5]

Can not log back into my Fitbit Have checked and rechecked name and password

[Rich_Laue]

This currently is an issue on iOS that is being looked into by the developers. 

No idea of what OS you guys use. 

@1stephen5 I would try again maybe type the password into something else then copy/paste

[1stephen5]

no still does not let me in

[SarahHall16]

This is happening to me too. I note that Fitbit post a message at the end of each month stating that their ‘technical team’ is looking into it. Meanwhile, 7 months later and no progress.... Might be quicker to hire a new technical team....

[Valkyrie911]

this keeps happening to me now. I don't know I'm logged out until I go to check activities and see zeros when I have to log back in. Extremely frustrating.  If it doesn't get resolved I will switch brands. Fed up!

[iSeeker]

IN SPITE OF ALWAYS CLICKING REMEMBER ME AT LOGIN I'M BEING FREQUENTLY LOGGED OUT. If I switch off Chrome overnight, the PC app in WIN7 (from the UK) is SOMETIMES till there when I reopen chrome in the morning, BUT OFTEN NOT. I mentioned it on the Community, many months ago - and not only did nothing happen - IT'S NOW GETTING WORSE.  My comparatively long email address is now no-longer even held in a clickable buffer, so I have to type the whole thing in again each time, as well as the password (which I've simplified to save time). GRRRRRRRRRRRRRRRRRRRR!!!!!!!!!!!!