Are there fees associated with replacing Fitbit Charge 4 band using Fitbit

[MoshyMohlala]

Hi everyone

My Fitbit Charge 4 band hook broke broke recently. I contacted Fitbit and they approved my claim as my watch is still under warranty. 

May question is what charges should I expect from this replacement? And how much will shipping and delivery cost to South Africa?

Thank you

[Odyssey13]

Hi @MoshyMohlala  you'd need to ask customer support those questions. These are the community forums and members who use the Fitbit products, so we can't answer your questions. 

[MoshyMohlala]

Hi @Odyssey13

I am a user of Fitbit products. I noticed that the band issue is a common one so I thought that someone might know. But I have contacted customer service. Thank you