10-05-2016
18:38
- last edited on
09-09-2020
10:26
by
MatthewFitbit
10-05-2016
18:38
- last edited on
09-09-2020
10:26
by
MatthewFitbit
10-05-2016 20:24
10-05-2016 20:24
10-07-2016 06:52 - edited 10-07-2016 06:57
10-07-2016 06:52 - edited 10-07-2016 06:57
It's nice to see you around the Community @Missfab76, hope you're doing great! I'd recommend doing the following:
You can also take a look at this posts:
Hope that helps, keep me posted!
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10-10-2016 18:07
10-10-2016 18:07
10-10-2016 19:50
10-10-2016 19:50
10-11-2016 05:11
10-11-2016 05:11
Thanks for keeping me posted @Lp11 @Missfab76! One last thing, I'd suggest the following (even if most of the steps have been done already):
Here are the steps:
Hopefully that does the trick!
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10-11-2016 09:55
10-11-2016 09:55
I am having the same problem. Just upgraded from the Charge HR to Charge 2, I do not own a smart phone so just using PC with windows 7. After syncing twice it still just had the activity from a few days ago listed. It added the activity after I manually logged it in but I really didn't want to do that everyday after a workout. It also said my active minutes were only 15 and I walked for over an hour. Said I did 3 flights of stairs when I did none besides stepping up on the treadmill. On the Charge HR if the button was held in the fitbit started tracking exercise, the Charge 2 doesn't seem to have any such feature.
10-11-2016 09:58
10-11-2016 09:58
10-11-2016 10:00
10-11-2016 10:00
10-11-2016 12:05
10-11-2016 12:05
10-12-2016 06:30
10-12-2016 06:30
10-12-2016 07:05
10-12-2016 07:05
@Indypam, have you looked at the on-line manual/instructions? From the computer dashboard, click on the Setting Gear Icon, and select Help. From the window that opens, select the Charge 2 to got to the instructions for that model, and then select the category you are interested in learning about. Lots of help there.
10-12-2016 07:29
10-12-2016 07:29
Thank you for your help on this @USAF-Larry!
@Indypam I'd like to provide some additional information:
Hope this helps! Let us know if you have any questions.
10-12-2016 07:41 - edited 10-12-2016 07:47
10-12-2016 07:41 - edited 10-12-2016 07:47
What a great idea @Indypam, scroll to the bottom of this page and tap on the word "Help". This will take you to Fitbit's Help Site, from there you will want to tap on the pretty picture of your tracker. You then will find your at Fitbits online interactive guide to the Charge 2,
One of the first things you will notice is a downloadable version of the Charge 2 user manual, followed by the Charge 2 FAQ, both are very interesting and worth the read.
Below the common questions there are catagories, so say if your interested in Sleep, then by tapping on Sleep you will find a lot of sleep info. Or you might want to type a word into the help search bar.
Now if we go back to the bottom of the page,, along with the link to the Fitbit help site, there will also be a link to Fitbits YouTube Channel where a user may find several help videos.
This should give plenty to read next time your waiting in the doctors office, and you soon will be helping others with your vast knowledge of the Fitbit Line.
Here is a screen shot of where the two links will be found.
03-19-2017 13:43
03-19-2017 13:43
I used my new fitbit today, it has recorded the minutes, calories, heart rate, steps but not logged the actual exercise. My fitbit Charge always did this without fail. Feel very disappointed.
03-20-2017 02:21
03-20-2017 02:21
Hello @ManjitR, what type of exercise she you doing, and does it go long enough for the minimum time in your settings?
For now you could try a restart of the tracker. Http://help.fitbit.com/?q=,restart
03-20-2017 13:58
03-20-2017 13:58
03-21-2017 20:43
03-21-2017 20:43
I'm not sure about the cross trainer but for the treadmill, some find records as an Elyptical. This makes sense since the arms move back and forth, but the body does not move forward in space.
03-21-2017 23:22
03-21-2017 23:22
08-05-2017 08:22
08-05-2017 08:22