Average Sleep Graph Miscalculating

[DCAustin]

About two weeks ago, the expanded hours slept graph that shows average sleep per night started calculating incorrectly.  This is most obvious when you choose the year (see attached image).  Because monitoring my average sleep trends was the reason I purchased my Fitbit, this is a big deal for me.  The fitbit accurately measures my sleep on a given night, so this appears to be a simple calculation error in the smartphone app (it is calculated correctly online). 

It appears as if the software is now using the total number of days in the time period to calculate average sleep per night bar graph height, not the number of days the tracker actually monitored sleep.  (For example, if in April you wore your Fitbit to bed 15 days and got 8 hours of sleep each night, it previously would calculate your average sleep for April as 8 hours.  It is now calculating it as 4 hours).

You can see in the attached image that the average per night sleep for the year above the graph is correctly calculated as 6 hr 6 min. However, if you look at the bars for each month those wouldn't average 6 hr 6 min.  Also, you can see Sept. currently reads a little over 1 hr whereas before 2 weeks ago it read as a little over 5 hours, which was accurate.

Please help!

More Info:

I've reset my tracker

Removed it from my app account and re-paired it  

Charge 2 Firmware 22.55.2

Apple iPhone 6 IOS 12.1.4

[AlvaroFitbit]

@DCAustin A warm welcome to our Community! Sorry to hear that your sleep data isn't showing correctly. Thank you for reporting this. Try logging out from the app, restart your phone and log back in. 

Let me know how it goes!