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BPM not displaying

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‎05-06-2019 05:36 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎05-06-2019 05:36 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

Anyone have any ideas on what I can do to get my BPM to register? When I do workouts, there’s just two dashes. No heart rate displayed. So I’m not showing any active minutes.

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4 REPLIES 4

‎05-06-2019 14:22

‎05-06-2019 14:22

While I can't offer a fix, I can say I have periodically experienced this on my own Charge 2. I have tried adjusting the position on my arm (relative to my wrist) as well as adjusting the tightness of the wristband (I use a stainless magnetic band). There doesn't appear to be any logic to the failure mode. All of a sudden it works, and then maybe not! Since I also have random loss of sleep stage reporting, I assume there are just some conditions that randomly occur that cause this.

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‎05-06-2019 14:36

In response to MikeyChris

‎05-06-2019 14:36

Following....mine started doing same thing recently

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‎05-06-2019 14:49

‎05-06-2019 14:49

I just went into my account, clicked on device name, clicked on heart rate and it was OFF, had no clue, or how it got turned off. Anyway....I turned it back on and I have a heart rate again...so.....

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‎05-07-2019 04:52

In response to Skygirl123

‎05-07-2019 04:52

I wish that was my issue ....

Sent from my iPhone
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