Banned IP error message

[daylightdancer]

Hi all

Since I did an app update, I’ve noticed that error message about a banned IP address. 

this happens when I’m connected to my wifi. I’m Not using any VPN. 

I’ve already tried deleting the app, rebooting, well  everything really. 

This is causing me so much anxiety seeing that I cannot solve this issue but to hop on to my mobile data (which is unstable in certain locations). 

HELP. 

[AlvaroFitbit]

@daylightdancer Welcome to the Fitbit Community! It's great to have you here! 

Let me help you with your Banned IP error message. This could be related to the ip assigned by your isp. Allow 48 hours to see if the ip can connect after this timeframe. Also please share a screenshot of the error message you get on your app.

Let me know how it goes.

[daylightdancer]

Hi,

I can't seem to upload images here.

But anyway, I got my ISP to sort this out by changing my IP to a 'public' server instead of a 'private' one, as it was limiting even other corporate work sites from being loaded. 

This seemed to have fixed the problem.

Just for the record, it was an Error 1006 Acess Denied that I kept getting.

[AlvaroFitbit]

@daylightdancer thank you for the update. 

Happy to hear that your ISP was able to fix this issue and thank you for sharing this as it may help other users in the same situation. Also thank you for mentioning what type of error message you were getting.

By the way you have a beautiful dog, hope you all are fine.

I'll be around.