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Battery draining and poor customer support

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Hi all, this is my first time posting even though I've been scrolling for solutions for days, so here goes nothing! About a week ago, I went to bed with my Charge 4 at about 80%, which would normally last me a few days, yet it was dead when I woke up. I did some research and disabled GPS features and double checked to make sure more draining features weren't on. This did nothing, and when I contacted Fitbit support, I was guided to a website I had already used and told me to turn off SpO2 (without any help on doing so, of course), and to fully charge it. Of course, it still died very quickly, so I reached out again and they had me reset my Fitbit, as if I had not already done that every time it died, and sent me an email with the exact same advice I had already followed! I've had this product for not quite eight months but no talk of a replacement. I sent Fitbit an email discussing these problems but I'm not feeling hopeful. 

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Hi...I first had this battery issue during the first week of June. I tried all the things Support said to do and nothing worked.  I thought over time, the problem would be corrected but it hasn't. My Charge 4 was 1.5 years old.  It is worth nothing now because it doesn't hold a charge long enough to record my steps on walks over 30 minutes.  I only used as a step counter and time.  It is evident that many had this problem with the Charge 4. 

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