Blank face on Charge 3

[133deb]

Have had my Charge 3 for a month. This afternoon the screen doesn't show up when I press the side button. It is fully charged and is still vibrating and syncing with my app. I have tried restarting it as suggested here, but no success.  Any thoughts? 

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @D_Corey. Thanks for following the tips and recommendations provided here in order to fix the display of your Charge 3. 

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Hello there @Dolorestapia. I totally understand where your frustration is coming from. I appreciate you've taken the time to perform the steps you mentioned. 

I was about to create a support case on your behalf too, but I've seen you contacted our Support Team after posting here and that they have helped you with this. I'm sure that from now on, everything should be fine. 😊

Hey @LucyRhys, thanks for stopping by and sharing your experience and outcome. I'm glad to hear that our Support Team replaced your Charge 3. We hope you're enjoying your new device! 

Let me know if there's anything else I may do to help you. 

[giljones]

Thank you Fitbit for honoring your warranty. After I spoke with your support team, you acknowledged my issue and sent me a replacement within a couple of days. I now can enjoy my Charge 3 as I did before the screen issue. It's great to know there are reputable companies who care about their products and customers.  

[MarreFitbit]

Hi there @giljones, welcome on board. I'm very glad to hear that you're enjoying your replacement. 😉

Thank you for the thorough feedback for the Fitbit environment, customer service and devices. This has not gone unnoticed and be sure that I will pass this along (thumbs up to our Support Team!).

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted, I'm always around!

[KSadyLady]

I did all of the above, start and restart, change the face multiple times and still nothing. For the huge amount of money I paid for the Fitbit this is ridiculous! What else can I do to fix this? I basically have a paperweight on my wrist!

[Christikae]

I am having the same issue as many users are describing.  I have tried restarting and changing the face clock but still a blank face.  The tracker is still working like it did (counting steps, alarms, etc) but no display on the tracker.  Please help

[giljones]

Mine was still under warranty and they sent me a replacement for free

Sent from my iPhone

[Goofyamb]

Hello:

I have had my charge 3 since 6/19. I tried your suggestion of changing clock faces and it hasn't fixed the blank face. Do you have another suggestion? Like the original post, my charge is still sinking and collecting data but the screen is blank.

[Goofyamb]

I have a similar issue. But I sync with a galaxy

[SunsetRunner]

A couple of days ago my fitbit charge 3 began switching between settings on the face.  I hooked it to the charges and reset it and it began working normal.  About an hour ago the face went blank.  I again hooked it to the charger and reset it several times and still no face.  I changed the face of the charge 3 on the app and it showed it worked however no face.  I tried restarting again and still no face.  Any suggestions?  I'm unable to do a factory reset as I have no face.  I have a macbook pro computer and an Apple iPhone

[pjstevenson]

I had this same exact problem. I followed the instruction to change the clock face and that didn’t work. So I unpaired my Charge 3 because it had a blank screen (after fully charging) and  nothing was working. It would buzz when button wasn’t depressed.  I’ve tried the long restart and the clock face change and nothing works. The watch vibrates but there is no display. So I can’t even pair it up again with my iPhone cause I can’t see the 4 digit code that shows in the display to type in my iPhone.  please help

[SunsetRunner]

Spoke to Fitbit customer service after trying EVERYTHING and they told me I needed to purchase another Fitbit as mine was broke. Luckily Fitbit offered me a discount and I was able to purchase another one