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Blank screen, then total white screen

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‎03-26-2019 16:34 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-26-2019 16:34 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

I've been having this problem for a couple of months now. Whenever the battery shows yellow when I sync it, within a few hours the display goes nuts - the display isn't aligned on the face, sometimes it scrolls, and sometimes it is completely backwards. I've done a restart several times when it happens, but that doesn't seem to help. I finally just take it off and leave it on the table and eventually it works again...until the battery is low again. 

I'm really upset, as I've had it for almost 3 years and this just started about a month or two ago. I'm all out of ideas!

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‎03-27-2019 12:31

‎03-27-2019 12:31

@SueHaga Welcome! Thanks for being part of our Community! 

 

I will gladly assist you with this. Thank you for restarting your device. Since the issue persist please let our support team know so they can further assist you. I have created a ticket for you so you will get an email from them.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-29-2019 14:31

In response to AlvaroFitbit

‎03-29-2019 14:31

Fitbit was out of warranty, so I was given a discount on a new one Cat Happy

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