Block line across Charge HR

[mark_wood]

So I've got a block line across my Charge HR that won't dissapear and won't let me do anything with the fit bit. Half is shaded the other half isn't. Anyone any idea's?
Thanks

Mark

[Newross]

Black line halfway across dial face

[UncleJoe2]

Same issue.  Tried Fitbit chat.  Useless.  They suggested I buy a new one.  (now why would I do that based on their Customer Service non-support?)

[snewe66]

very typical of Fitbit customer service from my experience.  I've had this happen twice now... gave up on Fitbit and went to Apple.  Waaaay too much money spent on Fitbit for such poor quality products!

[UncleJoe2]

All of the moderator posts on the two threads that mentioned this apparent design flaw either told the customer to call Customer Service or promoted some other Fitbit community feature.  Not one offering a solution.  I kind of thought a moderator would at least try to provide some answers.   

[UncleJoe2]

So how do I update the firmware.  A link would be nice.

[UncleJoe2]

They have no options besides buy a new fitbit.  Would be nice if they took some ownership of the problem instead of the easy way out 

[UncleJoe2]

Waste of time.  They don't try to find a solution, just ask you to buy another one.

[UncleJoe2]

How can this work if the app fails to recognize the device 

[UncleJoe2]

Nice that they took ownership of the problem and didn't just take the "how do I get this guy off the phone and pretend it's not a design flaw" approach. 

[Snowbearzkool]

I have the same problem😒. If you are using on a phone or iPad, how would using your computer to update work...