Block line across Charge HR

[mark_wood]

So I've got a block line across my Charge HR that won't dissapear and won't let me do anything with the fit bit. Half is shaded the other half isn't. Anyone any idea's?
Thanks

Mark

[MaginB]

Welcome to the Fitbit Community @mark_wood! It's great to have you here!

Allow me to help,in this case the first step to do is the restart if it doesn't work you can also try changing your clock display. 

Hope it helps, let me know how it goes!

[mpmaster]

Same problem, black bar, half white/half black, tried restarting, updating, etc. will not work. Also, when trying to sync, an exclamation point icon pops up in the middle of the bar. Any suggestions?

[Julia_G]

Hi @mpmaster and @mark_wood , that is usually an indication that your Fitbit is stuck in the middle of an update.  If you are trying to update using your phone or tablet, please try updating using your computer, if possible.  That is often more straightforward.  More information here: https://help.fitbit.com/articles/en_US/Help_article/How-do-I-update-my-tracker

[MaginB]

@mpmasterIt's great to see that you've visited the Fitbit Community!

Allow me to help, just as @Julia_G mentioned you should try with a different device I also recommend you doing the restart 2 or 3 times in a row. 

Hope it helps, keep me posted! 

[kturner_14]

Hi Mark,
I am having this exact same issue - was wondering what you did to fix it.

[MaginB]

It's great to see that you've visited the Fitbit Community @kturner_14!

Let me help you out, by any chance have you tried the suggestions posted above? If  you've tried it and the issue persists I recommend you contacting Support so they can review your device history and check your options. 

Keep me posted! 

[kturner_14]

It was a problem with my phone and not the fitbit.  I just had to restart my phone and allow it to finish the update then it worked.

[MaginB]

@kturner_14 It's great to hear that you're back on track :D. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Hope to see you around more often!

[snewe66]

I too am getting the half white/half black bar on the screen of my HR.  It will not turn on or do anything.

Where should I start?

[MaginB]

Hey there @snewe66! Welcome aboard! Start doing the restart 2 or 3 times in a row find the instructions below. 

1. Plug your charging cable into the USB port and insert the other end into the port on the back of your Charge HR. Your tracker will begin charging. 
2. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V88"). 
3. Let go of the button. 
4. Unplug your tracker from the charging cable. 

Your Charge HR is now restarted and should work normally, keep me posted . 

[snewe66]

Hi Megan
I tried this and it didn't do what you said. When I hold down the button the screen only goes blank after 8 seconds during which time the green light on the back blinks a few times. Then the screen goes back to the black/white line.

I still tried doing this 3 times and no change 😞

Any other suggestions?
Thanks
Karen

[MaginB]

@snewe66 It's a shame to hear that you still experiencing this issue, if you have already tried the restart several times and the issue persists, I highly recommend contacting support  the Support Team so they can review your device history and tell you the options. 

Let me know the outcome! 

[Traceyml]

I'm in the exact same situation as Karen. I tried the restart multiple times, and it did nothing. Still just half-filled bar. This is frustrating. What is the problem/solution?

[MaginB]

Hi there @Traceyml! 

Let me help you with your tracker. Try removing your tracker and then set it up as a new device. To remove your tracker follow the instructions below:

• Open the Fitbit App 
• Tap on Account
• Select your Alta 
• Scroll down and tap on "Remove this Alta"

Let me know how it goes! 

[Shashank46]

I have the same problem and tried the same steps but the problem still persists 

[pgiasson]

Hi,   I have the same problem on my fitbit HR. Block line half white.  I have tried the plug in to charge, hold button to reset, and unplug multiple times.  I restarted my phone to see if the syncing or downloading was the problem and no luck.  Any other suggestions?  Or is my precious fitbit a goner?!  I hope not.   

[Wigles]

I am having the exact same issue. I have tried to restart several times and nothing happens. I've also uninstalled and reinstalled and the line remains. Has anyone actually been able to get past this issue? I have also checked for updates on my computer and it says each time it is up to date.

[Shashank46]

Its a goner. If your fitbit is still under warranty you can call the customer care and get a replacement. If not call them anyways and explain to them the issue you have. They will give you a discount on a new one (this is what i got)

[Shashank46]

Its a goner. If your fitbit is still under warranty you can call the customer care and get a replacement. If not call them anyways and explain to them the issue you have. They will give you a discount on a new one (this is what i got)