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Bluetooth issues on Charge 2

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‎03-13-2019 17:11 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-13-2019 17:11 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My Charge stopped syncing with my iphone 7.  Its not the phone - it pairs with other devices with no issue.  I tried going through the windows app on my desktop and there is an error message telling me to turn on the bluetooth on my device.  I don't know how to do this and don't know how it got turned off.  It started out of the blue yesterday

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4 REPLIES 4

‎03-13-2019 19:09

‎03-13-2019 19:09

Hi, @colleenquinn197! Have you tried restarting your tracker?

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‎03-14-2019 09:05

In response to MakMak

‎03-14-2019 09:05

How do you restart the tracker?

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‎03-14-2019 10:01

In response to MakMak

‎03-14-2019 10:01

Since the glitch on Sunday, I continue to have issues with syncing with the ohone .  Charge 2 resets each day but no record of steps.  Bluetooth is on and restarted several times still will not sync

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‎03-14-2019 10:23

In response to javila

‎03-14-2019 10:23

Plug your tracker in to charge, then hold the button down for about 10 seconds while still charging. You'll feel it vibrate when it restarts.

MakMak | Community Council

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