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Calling to get help

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‎01-06-2019 15:40 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎01-06-2019 15:40 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

My son tried to set up my new fitbit charge HR.After a while he called the number and talked for almost an hour to a lady who could not speak english very well at all, and she kept putting him on hold.After about an hour my son he would call back latter and hopefully talk to someone else instead of her.Can tou get employees who can speak english and who are not as dumb as a rock?This lady was no help at all.Very frustrated.

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‎01-06-2019 23:53

‎01-06-2019 23:53

Hi @rogocop1

 

In case you didn't see it, there is a whole area devoted to the Charge HR. It has the user manual and related help articles - click to go there

 

How were you trying to set up? Computer, tablet or phone? Android, iOS or Windows?

 

The more we know, the better to help you get stepping.

Stepping in the U.S.A. since September 2013. Android 14

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‎01-06-2019 23:53

‎01-06-2019 23:53

Hi @rogocop1

 

In case you didn't see it, there is a whole area devoted to the Charge HR. It has the user manual and related help articles - click to go there

 

How were you trying to set up? Computer, tablet or phone? Android, iOS or Windows?

 

The more we know, the better to help you get stepping.

Stepping in the U.S.A. since September 2013. Android 14

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