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Calorie counts incorrect after update?

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‎10-15-2019 23:31 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-15-2019 23:31 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

Exercise calorie counts are much lower after updating the app - e.g. a Pilates class went from 171 cal/hour to 71 and walking for 30 mins went from 150 cal to less than 50 cal/hour?  

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‎10-16-2019 09:18

‎10-16-2019 09:18

@ChrisC_1 Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your calorie calculation. Try logging out from the app, restart your phone and log back in. After this see how the app calculates your caloric burn. Also check your personal information (age, height, weight, etc.) as this is used for the calculations.

 

Let me know how it goes.

Alvaro | Community Moderator

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