Can a Cracked screen be replaced

[SuefromSA]

Love my Fitbit but hate that my screen has cracked down the middle. I have not dropped it or done anything weird just put it in charge and woke up to a cracked screen. It seems to have warped and now I cannot read the time etc. still works and syncs to phone but cannot use it as a watch 😢 Seems to be a common occurrence with these watches. Can you get the screen replaced?

[dbholish]

Good idea to check into the screen protectors.  Thanks for the suggestion.

[dbholish]

General thought is it will just have to be replaced at some point.  There was a suggestion to get a screen protector to preserve the screen until the product dies.  I'm going to check into this option since my fitbit still works perfectly well.

[DonnaPolak]

The screen will crack even with a protector.  It is a manufacturing defect.  Might be the type of plastic used.Sent from my LG K10, an AT&T 4G LTE smartphone

[Ravengirl]

No solution. If you’re over the ONE year warranty they won’t do a dang
blasted thing other than maybe a 25% discount in a new Fitbit! WOW HUH!?
--
“Do not judge. You don’t know what storm I’ve asked her to walk through.”
God

[barbygal]

Hi

No - I am still within warranty.

What I need to know is if fitbit will replace the screen while it is still in warranty free of charge?

[LSBerlyn]

I had the pebble replaced as I was in warranty. There was no problem I sent them a picture and they posted it the same day. Hoping this one doesn't do the same thing.

Get Outlook for Android

[Cam0583]

No fit bit will not replace the screen as this can’t be done it means a replacement

Sent from my iPad

[nculjojo]

If it is still under warranty I believe it can be replaced. Contact the
support team by phone and request a RMA form and postage label. If out of
warranty there is no solution as far as I am aware. ☹️

[Ravengirl]

Can’t fix the screen, but from what I’m told they will replace the whole
Fitbit
--
“Do not judge. You don’t know what storm I’ve asked her to walk through.”
God

[Bizigirl]

They will probably replace it at a cost since I’ve had it more than a year!

Sent from my iPhone

[Rlindsay04]

Wow, i guess that is why the numbers that display my time is disappearing.  This is my 3rd fitbit. Customer service offered me the same 25% of discount but i neglected to tell them about the cracked screen.

[Rlindsay04]

[Walker215]

I love my Fitbit 2, but the screen is broken and I contacted customer service/support, because I have had my Fitbit 2 for more then a year, it is not under warranty anymore ,so the only thing they can do is offer a 25% discount. I am on disability and can’t afford to buy a new one even with the discount. This was a gift from my children. So disappointed. 

I went back in to ask to ask for s copy of the conversation and they kept telling me they couldn’t get it, after 5 days of writing emails back and forth I finally got a copy of it. But I am so disappointed with Fitbit!

Moderator edit: Format 

[RicardoFitbit]

I'm happy to continue assisting with the difficulties experienced with your Charge 2 devices, my apologies for the delay in responding. Welcome aboard @Bizigirl @SRL96 @Robinfee @nculjojo @Rlindsay04 @Walker215 , nice to see you again participating on this thread @Rlindsay04 @Cam0583. Thanks for your replies and updates @Lisas59 @Ravengirl @barbygal @PSTARKWEATHER @DonnaPolak @LSBerlyn.

 I'd like to appreciate all of your posts and the information that was submitted, I totally understand how frustrating this matter can be for each of you. Let me share with you that our Customer Support team refer to our warranty policies to move forward accordingly with your devices, therefore, I recommend you to contact them back for more information and details about the resolution that was provided by them. Also, you can check our warranty policies here for a better understanding of their conclusion. For the ones that haven't contacted our Support team to receive further assistance regarding your Charge 2 concerns, please get in touch with them here. Thanks for the feedback.

I'll be here if you have any additional questions. 

[DonnaPolak]

Nothing worse than a company who has over 37000 customer complaints and won't admit liability.  No more Fit bit for me.  Bad word of mouth travels fast.Sent from my LG K10, an AT&T 4G LTE smartphone

[Walker215]

Why bother, it such a disappointment and by the answer I just received from you it’s not worth wasting my time Sent from Yahoo Mail for iPhone

[Ravengirl]

Can’t blame you, I too am disillusioned with the company at this point.
--
“Do not judge. You don’t know what storm I’ve asked her to walk through.”
God

[Walker215]

Seeing this is a multi million company and if there is issues with their product, they should fix them. It seems there is definitely a  malfunction issue with there product.  

[Rlindsay04]

@RicardoFitbit, i already contacted fitbit customet support team and ky charge 2 is out of warranty.  The only thing they were able to offer me was a 25% off discount which does not apply fitbits already on sale. My charge 2 is my last Fitbit purchase which i made in 2017. I am just going to wear it until it dies before getting something different. Last year i purchased my mom the Fitbit Versa and i will see how long it last her.  I will update.

[Bizigirl]

It seems like everything here is only good for a year!!! After that, you’re on your own!!!

Sent from my iPhone