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Can't Reset Steps

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‎03-09-2019 15:44 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-09-2019 15:44 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My Fitbit says I did 45,000 steps today. 4,500 is far more likely. I tried the restart tips in this forum and it still reads 45,000. How do I fix it?

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‎03-10-2019 11:20

‎03-10-2019 11:20

@Batch.1  Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that you can't reset your steps.By any chance did you walk over 40k steps the previous day? Could it be that your tracker didn't reset back to 0 at midnight? Did you log any activity on you account? Please share a screenshot of the activities area if you can.

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-10-2019 12:02

In response to AlvaroFitbit

‎03-10-2019 12:02

Nope. My max in one day is 25K. I got a bunch of badges I didn't deserve yesterday. It's back to normal now, but it's gonna screw up my weekly.
Thanks.
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‎03-11-2019 07:31

In response to Batch.1

‎03-11-2019 07:31

@Batch.1  thank you for the update. Was your tracker near any vibrating surface? Or were you inside a moving vehicle (train, car, etc.)? This could have caused steps to be recorded. Also did you check the logged activities? You can try negating steps by logging a driving activity. This won't remove the badges though.

 

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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