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Can't access Alarm Area on App

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‎09-17-2019 00:22 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-17-2019 00:22 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

Since the overhaul of the app, I have been able to set my alarm by going into the Account section of the app, tapping on my Charge 2 and then finding the Alarm from there. However, as of yesterday, when I tap the Charge 2, the app stalls for a moment and then goes back to the main dashboard screen. This means I cannot change or delete my alarm, other than silencing it on my actual Charge 2. Please advise.

 

 

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‎09-18-2019 09:31

In response to AlvaroFitbit

‎09-18-2019 09:31

@CityGent, I had a similar problem and the only way I could sort it out was to uninstall the app, turn off phone for a minute or two, turn on phone, reinstall app, then turn the phone off and on again.  For some reason actually turning the phone off as opposed to a restart seems to settle things in better.

Anyway, good luck. 

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‎09-18-2019 08:53 - last edited on ‎01-31-2025 10:02 by Fitbit Moderator

‎09-18-2019 08:53 - last edited on ‎01-31-2025 10:02 by Fitbit Moderator

@CityGent It's great to see that you've visited the Fitbit Community!

Let me help you with setting up your alarms. Try logging out from the app, restart your phone and log back in.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-18-2019 09:31

In response to AlvaroFitbit

‎09-18-2019 09:31

@CityGent, I had a similar problem and the only way I could sort it out was to uninstall the app, turn off phone for a minute or two, turn on phone, reinstall app, then turn the phone off and on again.  For some reason actually turning the phone off as opposed to a restart seems to settle things in better.

Anyway, good luck. 

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‎09-18-2019 13:32

In response to Lilbiddy

‎09-18-2019 13:32

Thanks - the uninstall/reinstall process worked! Still can’t get the firmware update to download properly after two months, but that’s less of an issue...

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‎09-18-2019 14:09

In response to CityGent

‎09-18-2019 14:09

@CityGent, if you're talking about the firmware update for the charge 2. I would treat that with extreme caution. If you look at the threads about this in the charge 2 forum you'll see a lot of people who have updated have had their trackers rendered useless.  Also fitbit have tried to evade the issue that they broke them.

At present I haven't risked it.

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