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Charge 2 steps erased

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‎09-15-2019 21:33 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-15-2019 21:33 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

I have the charge 2 and when I synced this evening (I synced multiple times today no problems) it erased my steps for today 😭 anybody have this problem!?

 

 

Moderator edit: updated subject for clarity

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‎09-16-2019 11:26 - last edited on ‎01-31-2025 10:51 by Fitbit Moderator

‎09-16-2019 11:26 - last edited on ‎01-31-2025 10:51 by Fitbit Moderator

@Carriebear Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your missing steps. Have you logged any activities recently? Or do you have any third party apps linked to your account? You can try restarting your device and see how it behaves. You can manually log your activity so you have a record on your account.

Let me know how it goes.

Alvaro | Community Moderator

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