Can't connect replacement Charge 2

[Mt.Elbert]

I recently had my original Charge 2 die. I contacted Fitbit and they sent me a warranty replacement. 

I received it the other day and have been trying to set it up with no luck. At first I went to Add device while my old one was still listed in my devices. No Luck. I deleted my old device and tried again. No luck. I have restarted my phone, bluetooth(also removed the old Charge 2 from my bluetooth list) No luck. I can make the firmware show and then it tells me to go to fitbit.com/setup. Done that. Just takes me the long way to my app to add a device. Phone shows searching, but never finds it. 

The firmware shown on the app does not match firmware shown on Charge 2. 
Can anyone here help me. 

Thanks in Advance. 

[irishuponastar1]

I have 22.55.04 and it's still not syncing.

[Chezza4bees]

Hi PJJJ that's great news! - I'm still (2 & half weeks now!!!) waiting for
my second to arrive.

[Sloq]

At least once a week you need to call them and complain. In the end they will send a unit that works.

[irishuponastar1]

Sloq, I don't have an extended warranty, so they probably wouldn't replace it for free. 

[Sloq]

I am not sure, but I would keep complaining and maybe they will give in.

[Stoop]

Post on their Twitter and Facebook pages. They will relent.

[Chezza4bees]

Hi Irishuponastar1 - Oh no!!!! - I've still not got my replacement yet L

[AlvaroFitbit]

Hello everyone!

@irishuponastar1 have you tried the suggestions in my previous posts?

@Chezza4bees did you receive your replacement Charge 2?

@Sloq @Stoop hopefully everyone will get a device that works so they can go back to track their activities.

Keep me posted!

[Chezza4bees]

Hi Everyone, great news from my end - 2nd replacement pebble arrived and connected/synced straight away without any problems - yey!!  

I hope all those still with issues get them sorted soon.

[Sorbotrol]

Lucy you!

I am starting my fight with a working replacement right now. Probably they need to get rid of a lot of pebbles with a wrong firmware.  

[Garjo]

Its appalling customer care, sending a replacement which does not work.