Can't find the 4 digit code

[LordHorn]

Can i get a new blue tooth code from any were as I have lost mine. I tried to reset my tracker only to find I need the blue tooth 4 digit code to do so. And i am now unable to sync Tracker to my phone (HELP)

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hey my friend @LordHorn, hope you're doing great! I'm a bit confused let me say... are you trying to find the 4 digit code when pairing your tracker? If so, the digits are located on your tracker. What means that when setting it up you'll ask for this numbers at what you need to take a look at the Charge 2 screen as they'll be prompted there. 

If you keep having issues with the setup, I'd recommend doing what I posted here. If the inconvenience is not setup but syncing, syncing difficulty is usually caused by a missing requirement. Let's verifying this:

• The Bluetooth setting on your mobile device is on. To check, tap Settings > Connections > Bluetooth.
• Your software on your mobile device is up to date. To check, tap Settings > About Phone or About Device > Android Version.
• You have location services turned on and the Fitbit app has permission to access your location. 
• If you use more than one Bluetooth phone, tablet, or computer to sync, the other one isn't nearby (or has Bluetooth disabled). 
• Your mobile device isn't managing other Bluetooth connections. For more information, see Is the Fitbit app for Android interfering with other Bluetooth devices?
• Your tracker's battery isn't critically low.

Depending your Android device, these tips might make syncing easier:

• The Always Connected option in the Fitbit app is on. 
• You've tried turning on All-Day Sync in the Fitbit app. 

If your tracker still won't sync properly, try these steps:

• Log out of your Fitbit App
• Force quit the App
• Restart your tracker 3 times in a row 
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit App

 Hope this helps, keep me in the loop!

[LordHorn]

Hi Marrefitbit
Thanks for all your help. I have final got my tracker 2 to sync properly
use the method you sent me.
I was at the end of my teather getting really frustrated.
Once again thank you.
Hornyguy

[MarreFitbit]

Music to my ears @LordHorn! So happy to hear you could set up your buddy. Is everything running smoothly now? 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Happy stepping my friend! 

[LordHorn]

Hi there
Yes everything is working great now it's the best it's ever been.
Thanks 😊

[Bunnytime]

I still can’t find it so we finished everything and I haven’t received a four digit code and what tracker I am so confused

[allbitfit]

Tried it all. No code to sync. Frustrating

[mymom51]

This doesn't begin to answer question of how to recover lost 4 digit code to pair fitbit.

[SunsetRunner]

Thank you sooo much !! I went thru 6 hours searching and trying different things to get this to work. Your answer was the one that worked.  I don't know if it was the turning off 3 times that did it or what but I got my 4 digit code and everything is setting up.  Many many thanks! 

[ladyintegra]

I have tired everything and when I try to sync it, my phone is asking for the code but the Fitbit charge 3 isn't showing me a code to enter. It did at first, but it wouldn't sync after and now I'm not getting anything. 

[Spoondj1]

Absolutely useless when you have a charge hr that has frozen mid software update as it cant tell you the 4 digit number. 

[frankcent]

forgot 4 digit code. can't log on phone or watch. any ideas thanks

[akellerr]

Hello, @MarreFitbit. I tried your suggestions without resolve. I bought a used Versa 3 and am running into a similar issue. When my iPhone and Versa 3 successfully connect via Bluetooth I’m prompted to enter a 4 digit code on both my iPhone,through the Fitbit app, and by my Versa 3. At no point have I been given a pre assigned 4 digit code by my Versa 3 or iPhone.  I’ve tried entering a 4 digit code of my choosing on both without success. Advice?

Best,

@akellerr 

[LZeeW]

Hello @akellerr and welcome to the Community.  Can you please clarify a few things?  Where is this code request happening in the + Set Up a Device sequence?  When you set up a new device, you select + Set Up a Device, then select Versa 3.  The Bluetooth pairing code appears on the Versa 3, you enter it in the Fitbit app and continue the rest of the set up.  If your Versa 3 is asking for a code, then it sounds like the previous owner had a device lock with a PIN code and didn't clear the user data before selling it.

Do you know the previous owner?  If the Versa 3 is asking for a PIN code, the previous owner might be able to help you.  Does this make sense?

You will definitely need help from Support if the previous owner set a device lock and you can't contact them.