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Can’t set up replacement Charge 2

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‎10-08-2019 12:21 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎10-08-2019 12:21 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

I had my Charge 2 replaced as it was under Squaretrade warranty. I received the new one and can’t set it up. I have restarted my phone (IPhone XR), turned the Bluetooth off and back on, and tried pairing it with another device (Apple computer). I had it forget the old device and no matter what it will not recognize my new Fitbit. I have deleted the app and reinstalled it, too. Nothing works

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎10-09-2019 07:57

‎10-09-2019 07:57

@BethSmith26 Welcome! It's nice to have you on board!

 

Let me help you setting up your Charge 2 on your iPhone and thank you for troubleshooting this issue. Try clearing the link between the two devices by doing the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-13-2019 08:36

In response to AlvaroFitbit

‎10-13-2019 08:36

There is no link between them. I have done everything that has been suggested and nothing works! 

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