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Can't setup Charge2 on Pixel2

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I had to reset by wifi/bluetooth settings on my pixel2 for another reason.

 

After that, I'm unable to setup my Charge2 back through Fitbit App. It was working fine until I reset by wifi/bluetooth settings.

 

Tried all of the following but with no luck on a fully charged Charge2

- Restarted Phone.

- Turned on/off bluetooth.

- Restarted Charge2.

- Charge2 on latest firmware.

- Uninstalled & re-installed Fitbit App.

 

I get to the point of seeing the 4 digit code on charge2,  I type back the numbers in the App, after which, it fails saying "Not working? ..... Try Again"

 

Noticed several instances of this problem reported in multiple forums, but don't see any solutions posted.

 

Any idea on what else I can try.

 

Thanks

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@SBC2 Thanks for joining us! 

 

Let me help you with setting up your Charge 2 with your phone and thank you for troubleshooting this issue. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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