help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't sync Charge 2 after Apple's iOS update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-22-2019 20:26 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-22-2019 20:26 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

I have not been able to log in any step information since I downloaded the upgrade from apple. The last time I saw my actual steps was Oct 14. Help, Help, Help! 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎10-23-2019 08:26

‎10-23-2019 08:26

@pennykuhn Welcome! Thanks for being part of our Community! 

 

Let me help you syncing your Charge 2 with your iPhone. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎10-23-2019 09:48

In response to AlvaroFitbit

‎10-23-2019 09:48

It is not working. The little clock that shows the time it’s taking to sync is nowhere to be found. I have not been able to track anything since Oct 7. This is VERY frustrating as I done times put in 105,000 steps a week.

Sent from my iPhone
Best Answer
0 Votes

‎10-23-2019 12:18

In response to pennykuhn

‎10-23-2019 12:18

@pennykuhn thank you for your update. 

 

Could you share a screenshot of what you are seeing on your app? Did you try the suggestions on the link in my previous post (the third bullet point)?

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes