Cannot pair Charge 3 due to broken screen

[GillianBower]

I am so frustrated with FitBit right now.  I have a charge 3, the screen died (which I now know is a common fault) so I had to buy a Charge 5 as the Charge 3 was out of warranty.

My Charge 5 has arrived broken so it has to be sent back for a replacement which will take around 2 weeks.  If I'd bought from any other retailer, it would be solved more quckly.

Anyway, I decided to re-pair my Charge 3 whilst I wait but it needs a pin.  But you can't see the pin because the screen is faulty (crap product).  No-one at Fitbit customer service wants to help me.  The response is: 

Charge 3 - tough basically that they've manufactured a product that has locked me out of itself

Charge 5 - tough, it's warehouse protocol that I have to wait for my replacement.

Does anyone know how I can override the PIN that I cannot see because the Charge 3 screen is broken please?  I've googled for ever and am now losing the will to live as FitBit just think it's ok to send an email saying they can't help, despite me spending over a day asking to speak to a supervisor.

Moderator Edit: Clarified subject and formatting

[Odyssey13]

Hi @GillianBower  sorry, but with the screen broken, you won't be able to see the numbers to input the code into your app. There is no workaround for this.

[GillianBower]

Thanks for the reply.  FitBit locking me out of my own product in this way, after selling me another damaged product are beyond belief.  I really wish I'd stuck with my gut and not bought FitBit again now but they have my money, and my damaged item - I'm stuffed 😞

[LizzyFitbit]

Hi there, @GillianBower. @Odyssey13 Thanks for stopping by to help our friend.

@GillianBower Thanks for the detailed information and your efforts while working with this. I understand where you're coming from and appreciate your feedback as it'll help us to keep working, as well as improve our services. Let me explain the Fitbit app will require a pairing pin to complete the setup process of any Fitbit device. While I understand the screen isn't working on your Charge 3, currently there isn't another workaround to get your tracker connected.

I'm sorry for this inconvenience and what I'd suggest is to set up MobileTrack which is a feature that records basic stats such as steps using your phone's sensors. Once you receive your replacement, you can remove it from your profile. To learn more about this, see this help article.

In regards to your Charge 5, I went ahead to check your details and it seems our Support team already sent you an email with more information. If you have any questions about your case, please reply back and keep an open communication with them.