help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot set up Charge 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-09-2019 11:29 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-09-2019 11:29 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

The university has given me a Fitbit Charge 2 for a project. The device is not new and was used before by someone else. The problem is I cannot set it up and I cannot pair it using bluetooth. I use a laptop Windows 10, 64-bits.  

Best Answer
Labels:
3 REPLIES 3

‎04-10-2019 07:21

‎04-10-2019 07:21

@vedettas Welcome to the Fitbit Community! I hope you're doing well!

 

I will gladly assist you setting up your Charge 2 on your Windows 10 computer. Please restart your Charge 2 and retry the setup process. If the issue persist then try these suggestions.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎04-15-2019 11:27

In response to AlvaroFitbit

‎04-15-2019 11:27

I have tried all of the suggestions and still I cannot set up the device. It just does not pair with the laptop. I use a Dell Latitude 5290 (notebook).

Best Answer
0 Votes

‎04-20-2019 07:52

In response to AlvaroFitbit

‎04-20-2019 07:52

I have tried all of the suggestions and still I cannot set up the device. It just does not pair with the laptop. I use a Dell Latitude 5290 (notebook).

Best Answer
0 Votes